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Why Good Communication Skills Are Important for Your Career (with Tips to Develop Them)

Why Good Communication Skills Are Important for Your Career (with Tips to Develop Them)

Communication is more important than you think. 

Have you been told several times to improve your communication skills but are struggling to do it? Maybe you don’t know where to start. 

Don’t worry, I’ve got your back (no pun intended). 

First of all, let me ask you a question. Is there a particular area of your life in which you feel the lack of good communication skills is causing challenges? 

Or perhaps, you want to improve these soft skills so that you can excel at work and be a more presentable employee? If so, great! 

You are now aware of the importance of communication in your life – something many people fail to see. 

The good news is that this doesn’t mean that you have reached the ‘end of the road’ as far as improving your communication skills is concerned. It simply means that now is the time when you should start making small changes to your approach to communication. 

That being said, let’s take a look at what makes up good communication skills and how we can make them better. 

What Are Good Communication Skills?

Good communication skills are the abilities that assist you to become effective at sharing information with others. While some communication skills come naturally, you need to develop other essential skills to be able to leave a mark on the people with whom you converse.

Are you looking for a better way to communicate with your colleagues? Give ProofHub a try

Top 11 Good Communication Skills That Will Help You Stand Out at Workplace

1. Active Listening

Effective communication isn’t about talking; it’s about listening. You can be the most interesting person in the world, but if you don’t know how to listen, you’ll never build a connection with anyone else.

By listening, I don’t mean simply waiting your turn to speak. I mean practicing active listening — paying close attention to what the other person is saying and asking questions that show you’re engaged with their story. It’s not easy to do when you’re excited about talking about yourself, but it works.

When you ask the right questions and engage the other person in conversation, they’ll remember the experience of talking with you — and they’ll want to talk to you again. They may even become so invested in the conversation that they forget all about your original purpose for reaching out.

2. Being Assertive

Assertiveness is the ability to clearly state your opinion, needs and wants in a way that respects the rights of other people. It’s a skill that can be learned (with practice) and it’s worth learning — being assertive can get you what you want without damaging your relationships.

When we’re feeling frustrated by someone else’s behavior, our first instinct might be to shout, avoid them, or even give them the silent treatment. These strategies may feel satisfying at first, but they don’t solve anything — and they can make the other person feel angry or hurt in return. As a result, everyone ends up upset and nothing gets resolved.

When it comes to being assertive in business, there’s a fine line between being confident or aggressive. Confidence is when you’re willing and able to state your opinion without fear of repercussions. Aggressive communication is when you steamroll over everyone else so that your opinion can be heard.

Being assertive is about having a good balance of confidence and humility. It’s about being comfortable with yourself and your place in the world. And it’s something that can help you get ahead in business.

3. Storytelling

People remember stories — but not facts, figures or piles of data. That’s why telling a story is one of the best ways to win over an audience and get your message across. It helps people relate to what you’re saying and see how it applies to their own lives.

If you want to persuade people of something, tell them a story about how someone else overcame a similar problem. If you want to inspire them, tell them a story about how you did something great. If you want to get people excited about something, tell them a story about what it will be like when they’re finished with it.

The best way to make a case for yourself is through storytelling — not bragging, but sharing the story of your accomplishments in a way that inspires others. In a job interview, for example, you can share stories about your previous success and explain how you will apply those skills in your new role.

4. Writing Down Your Thoughts

You might think that the person who gets ahead at work is the person who knows it all, or who works the hardest. But that isn’t necessarily true. The person who gets ahead is usually the one who can get along best with others.

A good way to develop your written communication skills is to keep a journal, in which you write down your thoughts and feelings. Not only will this help you to clarify your thoughts, but it will also enable you to put them into words. 

Keeping a journal teaches you how to express yourself through writing and how to organize your thoughts in a logical way. Writing daily for five or ten minutes will build up your skills, and soon you’ll be able to express clearly with an open mind.

5. Know When To Vent And When To Wait

You know that whole “you’ll never get a second chance to make a first impression” thing? That’s probably the most important piece of advice you can ever receive.

But it doesn’t end with your first impression. Every word you say and every action you take can either help your career or hurt it. You get to decide which way the pendulum swings by remembering that:

No one is perfect. You are not perfect, and neither are your coworkers, boss and clients. They will have good days and bad days. And so will you. But when things go wrong, remember to simply keep calm and carry on. Wait until the heat of your anger or frustration passes before you do or say anything that could be interpreted the wrong way (or just plain wrong).

You should vent — but only when it’s appropriate to do so. Venting has its place in the workplace, but it should be done with discretion. Save it for a trusted associate who is going through something similar, or in an open-door meeting with a manager who is receptive to hearing what’s really going on at work — even if he or she is not directly involved in the issue at hand.

You don’t need to be an expert communicator to know that venting in the wrong way or at the wrong time is a recipe for disaster. For example, while you’re upset after someone has done something you don’t like doesn’t mean you should storm into his office and let him have it. Instead, take a step back and cool off before confronting him — especially if you’re angry and emotional.

6. Asking Questions

It’s easy to make a bad impression when you’re talking to someone. You may not be aware of it, but you might be communicating in ways that come across as abrasive and condescending.

When you’re meeting with someone new, the most effective way to get things done is to ask questions.

Salespeople are trained to use questions as a selling tool: They know that asking open-ended questions plants the seed for a purchase, which makes it easier for them to close the deal. But even when you’re just trying to understand what’s going on, a good question can go a long way toward making the other person feel more comfortable and less threatened.

7. Use Humor appropriate and effectively

Humor is a tricky thing and can get you in trouble if you don’t use it right. However, when you do use humor appropriately, it can be the most powerful tool in your communication arsenal.

Humor breaks down barriers, reduces stress and tension, and builds rapport between people.

Humor can be a great way to get attention, keep attention, and make people like you.

The other great thing about humor is that it’s one of the few ways to show your personality at work without being cliche or unprofessional. Humor is also a rare tool that lets you emphasize a point without sounding overly aggressive or arrogant.

Use self-deprecating humor. When you poke fun at yourself, it establishes a connection with others and helps them feel comfortable around you. Don’t take yourself too seriously; if you do, your audience probably will too.

Use it to calm tense situations. Humor can help diffuse difficult or awkward circumstances. For example, if your boss calls you into their office for a meeting, and you’re pretty sure they’ll have something critical to say, try starting off with something like “I know this isn’t going to be good news.” It immediately breaks the tension and puts both of you on more equal footing.

Stay positive. There’s nothing wrong with poking fun at yourself or your company as long as it doesn’t undermine trust or send negative messages about the quality of your work product. Make sure that your humor is positive — not sarcastic or condescending.

8. Non-Verbal Communication

Once you recognize that face to face communication is so much more than words on a page (or screen), you’ll realize that getting your message across means being in tune with many different channels of communication.

“In fact, only 7 percent of our communication is verbal,” says Kevin Kermes, director of communications for the National Institute for Healthcare Management. “The rest is non-verbal.”

When you are communicating with someone, be it in a meeting or on the phone, pay attention to their body language. Are they leaning forward or backward? Are they making eye contact or looking away? This can give you some insight into how well your message is being received and whether you need to make some adjustments. 

Communicating with people in an open manner, rather than with crossed arms or a scowl on your face, will help you get ahead. It’s difficult to convince someone of something if they feel you’re being closed off or untrustworthy.

You may also find yourself in a meeting with people who don’t speak English as their primary language; communicating with these people nonverbally can help you get your point across.

Also read: A Guide to Sharpening Your Nonverbal Communication Skills

9. Empathy and compassion

Whether you’re trying to work with a difficult client, a passive-aggressive co-worker, or your best friend who’s going through a rough time, it helps to know how to communicate effectively with other people.

Being able to understand other people’s perspectives and approach problems from their point of view is an important part of communicating well. Empathy is the key.

Empathy — or the ability to understand and share someone else’s emotions — is really important in communication. If you can’t see things from someone else’s perspective, it’s hard to relate to them or help them solve problems. That’s why having good communication skills is so important. It helps us in both our personal relationships and our professional life.

When we’re communicating with people, empathy makes us better at listening and understanding what the person we’re talking with is trying to say. This can make us more open-minded and willing to consider others’ opinions, even if they differ from our own.

Ultimately, having empathy leads to more positive outcomes because it shows that you care about the other person and what they have to say

10. Inclusive Language

Don’t assume that everyone understands industry jargon or abbreviations, or even the context of what you’re saying. If you’re talking to a group, don’t assume that everyone shares common ground. 

You may have heard the term “diversity” used in many contexts in business, but it’s not just about gender or race; it also applies to age, experience, education, cultural differences and so on. It’s important to be mindful of these differences when communicating.

You can avoid alienating people by using inclusive language — language that doesn’t assume too much background knowledge, and which doesn’t make assumptions based on gender or other factors. For example: “It is a fact that” instead of “Everyone knows that”; “salesperson” instead of “salesman”; “chairperson” instead of “chairman.”

Another benefit of using inclusive language is that it can help foster a more creative workplace. When people feel included, they feel like their opinions matter too. This means that everyone will be more likely to share their ideas and opinions without fear of judgement or discrimination.

11. Tone and Volume

The tone and the volume of your voice play a crucial role in setting the right atmosphere for a productive conversation. The tone of your message has a major impact on the impression that it’s going to make on the audience. Generally, a calm and consistent tone of voice is preferred to connect better with your audience.

However, the tone can differ based on the situations. For instance, you need to talk calmly with a customer, whereas you have to make your tone more strict and authoritative when you are delegating important tasks to your team member. 

Apart from the tone, the volume or the loudness of your voice also matters a lot. If your voice level is too dull, people will have difficulty in understanding what you’re saying. On the contrary, a loud voice sounds aggressive and tends to annoy the audience.

It’s important that you balance both the tone and volume of your voice to make people more comfortable communicating with you.

Also Read: 9 Effective Communication Strategies to Connect Better with Your Team

What is the Importance of Communication Skills?

Communication skills allow you to interact with people effectively and let you make your presence felt by the people present in a discussion or a meeting. In a team, being able to communicate effectively with your colleagues will help build trust, strengthen your professional relationships, boosts teamwork, develop a sense of belongingness, and help you to become more productive.

For every professional, it’s imperative to put effort into improving their communication skills. This will help them to perform better at the job and advance in their career.

As I see communication as an inevitable part of our professional life,  I want to express the importance of communication in my own words:

“Without proper communication, even the greatest of ideas can easily go unnoticed, and eventually, wasted.”

What are the 7C’s of Communication?

To ensure that whatever information you are sharing with others is understandable and creates the desired impact, you need to adhere to the 7 C’s of communication. It doesn’t matter whether you are engaging in verbal or written communication, it is possible to communicate effectively by focusing on all the 7 major aspects of communication.

7C’s of Communication

Barriers to Effective Communication

Developing good communication skills will likely bring positive results and help you succeed in your professional life. However, mere skills are not enough to ensure that each of your communication sessions proceeds smoothly.

There are always some sort of barriers that hinders the effectiveness of communication. You must be aware of such communication barriers so that it becomes easier for you to identify them and do your best to eliminate them.

Here are the most common communication barriers that you will come across as a professional:

  • Cultural & Language Difference

This barrier is common in organizations where people from different backgrounds and cultures work together. Also, there are likely to be language differences among people which is likely to widen the communication gap.

The best way to overcome this barrier is to respect the culture of other people and try to find common grounds for making the interaction possible.

  • Judging Others

Being judgemental is never good when you expect positive results from a conversation. When you judge a person while communicating, you are focusing more on criticizing them and reaching for their weaknesses instead of trying to understand what he/she is saying.

When you are discussing something important with an individual, you need to keep your personal differences aside and give your best to get on the same page. Judging others is only going to derail your communication and it will lead to nothing but a waste of time and energy.

  • Lack of Enthusiasm

Communication can never be effective if you do not believe in the information that you are sharing. Showing a lack of energy while interacting with someone can put a negative impact on them. Delivering your messages in a dull tone with no variation in facial expressions will disengage the people you are interacting with.

You can eradicate this communication barrier by developing an interest in the information that you want to share. Also, you need to be more confident and ensure that your voice tone doesn’t sound uninspiring. 

  • Physical Barriers

The physical environment also has a major impact on the effectiveness of communication. Noisy background, bad hearing, speech impairments, etc. can affect the delivery of the information.

While most physical barriers like background noise can be mitigated easily, other issues such as speech impairments, etc. demand special attention.

Bottomline

It’s clear that good communication skills are important in a job. They can help you do your work more effectively, and they can help you work well with your coworkers. As you go through your career and start making a name for yourself, people will pay attention to the way you speak. 

If you’re poised and professional, they’ll like that. If you’re nervous or unclear, they won’t. It’s that simple. So, as we mentioned above, working on this is essential if you want to get ahead in your career. Without good communication skills, it’s very difficult to succeed professionally—no matter what area of work you’re in.

ProofHub can single-handedly make your team communication and collaboration better. Want to see how? Sign up for a free trial now!

10 Best Google Task Alternatives to Use in 2022

10 Best Google Task Alternatives to Use in 2022

Google Tasks was launched in 2018, presenting a platform where people would be able to set reminders and create their to-do lists. 

There are many people who are using Google Tasks or specifically dedicated Google products. But you need to also know that there are some other effective alternatives as well, which include more than just setting reminders and creating to-do lists. 

Today, I am going to list these best Google Tasks alternatives that completely deserve the best place to replace Google Tasks in terms of their great features. 

Before I list the best alternatives to Google Tasks here what you should know about why you need to consider using Google Tasks alternatives.

Why You Should Choose Google Tasks Alternatives

Google Tasks works best if you heavily depend on Google products as the design is the same as other products such as Calendar and Drive, making it simple and easy to use. 

But, when we compare Google Tasks to its alternatives, we find that although it is free to use, it does not have the simplification as well as multiple options that its alternatives have. 

One more disadvantage of using Google Tasks is that it does not enable you to add alarms or alerts in order to help you keep in mind when an item on your list is due.

If you need to add task priorities or search lists for particular tasks, then you will not be able to do it. Moreover, using Google Tasks, it can’t be possible to set recurring tasks or filter tasks with categories or tags.

For all of these reasons and many others, it becomes essential that you use alternatives to Google Tasks.

Here is the list of best Google Tasks alternatives in 2022 that you can use: 

1. ProofHub

ProofHub- Google task alternatives

ProofHub comes on the top of this list of Google Tasks alternatives as it enables managers to manage the activities of teams, add tasks easily, and set reminders as well as recurring tasks.

This amazing tool has a user-friendly interface, so there is not much learning needed to get started with it.

What makes ProofHub different is that it is an all-in-one project management and team collaboration software. Therefore, you do not have to switch between different platforms to manage your tasks, ultimately saving you a lot of time and increasing the productivity of your team.

Why It is the Best Alternative to Google Tasks?

  •  You can assign personal tasks or assign them to multiple team members. It also enables you to prioritize tasks with deadlines, time estimates as well as labels. 
  • Customize workflows as per your requirements and with as many stages as you prefer. Choose who you want to be subscribed to at what stage, hence getting notified each time a task moves ahead in its process. 
  • Have total control over who gets access to what according to their responsibilities as well as the workflow of your organization with the custom roles. 
  • Use Gantt chart to help you plan as well as visualize the details of your projects in a timeline view and change the plans as deadlines shift with task dependencies.
  • By using Kanban boards, teams can have the freedom to self-manage as they see tasks go through various stages for a clear perspective of work that is currently being done.
  • The in-built digital timer enables you to track time spent on individual tasks. 
  • Plan as well as organize projects in a way that works best for your team members. Keep all of the important information front and center for you as you can assign tasks, filter, and view data as per priority. 

Organize Your Tasks with Ease by Using ProofHub. Sign Up Now for 14 Day Free Trial!

2. Trello

Trello- google task alternatives

Trello makes it easy for you to manage various projects and also to collaborate with others. It enables you to organize your thoughts via its Trello board as well as create to-do lists. What makes it better than Google Tasks is that you can move your card and tasks around according to your priorities as well as progress. 

Why It is the Best Alternative to Google Tasks?

  • With the help of Trello’s email-to-board option, you can convert emails to tasks and are also able to show them in the form of cards.
  •  Trello is considered to be one of the best Google Tasks competitors as you can collaborate with your team members easily and you are able to communicate in real-time both on individual cards and the board.
  • One of its features that makes it a great alternative to Google Tasks is that it lets you create tasks in the form of cards including files, task descriptions as well as progress checklists.

3. OmniFocus

Omnifocus- google task alternatives

OmniFocus is a very easy-to-use, simple task management tool that assists users in accomplishing more in their working day. This tool enables you to manage all of your tasks as well as activities that you need to do in a very easy way. By using this platform, you will be able to write out your to-do list as well as keep track of what you have already achieved and what’s there more to accomplish. 

Why It is the Best Alternative to Google Tasks?

  • OmniFocus’ built-in perspectives allows you to view your data in various and useful ways. All editions have Inbox, Projects, Tags, and Flagged perspectives. Mac and iOS editions also have Forecast and Review perspectives, and the iOS edition has a Nearby perspective.
  • You do need to check the app as OmniFocus notifies you when an action requires to be done, when it is delayed until now, or when labeled with your present location. If you use Apple Watch, then notifications also appear on it as well.
  • With its Forecast feature, you will be able to know what is there to be done during the day and it will show your actions as well as calendar events. You can plan your days in advance by simply clicking on an upcoming day.
  • You can even customize every built-in perspective by choosing what it needs to show and how it requires to be filtered.

4. TickTick

Ticktick- google task alternatives

There are numerous users who use TickTick to get ideas, manage to-dos, and therefore achieve even more. In simple words, this is a to-do list and a task management app that assists you in creating schedules, remembering deadlines, and managing time with just a few clicks.

Why It is the Best Alternative to Google Tasks?

  • By using TickTick, you can never miss a deadline as you are able to add the expected date and time details when starting a new task. TickTick will automatically parse it into a reminder. You can also create multiple reminders for one specific task or choose “Annoying Alert” to prevent any missing deadlines.
  • You can have your to-dos organized in 4 various levels such as Folders, lists, tasks as well as check items. By using this amazing Google Tasks alternative, you will be able to view your tasks in smart lists like “Today” and “Tomorrow”, or you have the option of making your own filters.
  • With the help of this Google alternative, you will be able to sync information between multiple devices.
  • You are also able to view your tasks through your calendar.

5. Asana

Asana- google task alternatives

This can be everyone’s favorite as it has a very nice interface as well as an attractive design. It comes with many functionalities to map out progress on a project utilizing CRM. The functionality of reminders will also make you remember important deadlines. 

If you use Asana, then you can see that its pleasant interface enhances the visualization of your work via various stages easily and smoothly with the help of boards. Its timeline option lets you track the progress with the help of its graphs as well as charts to make sure that you won’t miss any deadline

You can even create groups of your coworkers and share the tasks and deadlines. It has various security tools that make the team as well as projects private ensuring a safe environment to work.

Why It is the Best Alternative to Google Tasks?

  • Having the My Task List feature as well as Focus Mode ensures that you complete the essential tasks on time.
  • Asana has a task management system with the capability of assigning tasks to team members and also you can add attachments to tasks.
  • It keeps you updated on everything regarding your work and tasks by sending updates straight to your email inbox.
  • For the clear organization of your tasks, you can see the tasks in a list view.

6. Todoist

Todoist- google task alternatives

Todoist also comes among the best Google Task alternatives and using it you can write out all your essential tasks in one place. This tool can ensure that all of your tasks are organized for the day. Todoist lets you be in full control of your progress and using this tool; you are also able to set different organizational objectives to achieve.

Why It is the Best Alternative to Google Tasks?

  • This lets you organize tasks via color codes, themes as well as labels.
  • This tool has a quick add function in order to quickly add tasks.
  • With its task comments and file-sharing features, you can effectively communicate and collaborate with your team.

Make It Easy for Your Team to Collaborate on Tasks. Try ProofHub Today!

7. Checkvist

Checkvist- google task alternatives

As one of the best Google Tasks alternatives, Checkvist is a keyboard-centric platform; it enables the flow of thoughts and getting ideas quickly with hands-on keyboard shortcuts only. As its interface is straightforward and user-friendly: the text formatting, utilizing links and tables, or adding a programming code can be done with comfort.

Whether you want to export or import data to various editors or any other task management portal, then you can easily do it by using Checkvist. When it comes to its mobile version, it is very responsive as well as does not need an active Internet connection if you want to access to your to-do lists.

If you want to get a look as well feel of this amazing alternative, then you can use its 14 day trial period. 

Why It is the Best Alternative to Google Tasks?

  • Hierarchical lists allow you to organize ideas, notes, and tasks into groups.
  • You can work from the keyboard and will be able to get your things done in the most effective, quick, and focused way.
  • You can utilize priorities, tags as well as due dates to manage the whole team’s work, from ideation to production.
  • Using Checkvist, you are able to structure your tasks, add notes, attach files as well as calculate the time spent.

8. Wrike

Wrike- Google task alternatives

Wrike is a well-known project and task management platform where you can manage as well as prioritize your tasks. Team collaboration is considered to be very effective when organizations use this platform as it enables team members to engage with each other via its communication, collaboration as well as its tagging feature. 

Using Wrike, you are able to have real-time updates and see the potential hurdles before they appear. You can even try to dig more into the individual tasks as you can zoom out to have a broad view of everything in your portfolio. Therefore, it enables you to complete even more projects faster. 

Why It is the Best Alternative to Google Tasks?

  • Wrike makes it very easy to communicate and collaborate with your team as it features team discussions within tasks, and you are able to collaborate on documents as well.
  • Its task management features include task organization and prioritization as well. Moreover, if you need to streamline and simplify your workflow, then you have the option of creating recurring tasks.
  • Not to mention its tracking feature enables you to monitor how much time your team members are taking to complete tasks.
  • Its interactive Gantt charts assist you in managing as well as viewing your personal or the progress of your team for easy task management.

9. ClickUp

Clickup- Google task alternatives

ClickUp works as a multi-purpose productivity tool incorporating tasks, documents, goal creation as well as charts. This Google Tasks alternative is able to organize your tasks no matter how complex these are. You can use its different views option where you can choose a list or board view along with embedded spreadsheets and documents.

Why It is the Best Alternative to Google Tasks?

  • If you want to customize your task management with ClickUp, then you can use from over 35 plus ClickApps according to your needs. By using ClickUp, you will be able to save time as it has a feature for task Automation and also can add Custom Field data.
  • With the help of a ClickUp, you will be able to simplify complicated tasks by just simply further splitting them into subtasks. Moreover, you can even visualize your tasks as well as subtasks in various views and also can efficiently shuffle or edit in bulk with the help of Multitask Toolbar.
  • You will stay on track from weekly meetings to daily reminders with the recurring task. These would just take a few seconds to set, therefore saving the time of setting up the same reminder again and again.

10. ProWorkflow

Proworkflow- Google task alternatives

ProWorkflow is a web-based task management platform that is designed for managers as well as staff to plan, track as well as collaborate to enhance project delivery. ProWorkflow comes with their pre-defined templates, therefore enabling you to manage your tasks more conveniently. 

ProWorkflow dashboard displays the visual overview of ongoing projects. By using this platform, the collaboration can be very effective as you can enable multiple users to work simultaneously. Its built-in messaging application lets your team members chat, send notifications as well as share documents or files. 

Why It is the Best Alternative to Google Tasks?

  • Using this platform, you will have all the details related to your projects, tasks, time as well as communication at one place.
  • As ProWorkflow has integrated with all the essential tools such as Xero, QuickBooks Online, Freshbooks, Google Drive, Box Storage, Dropbox, Zapier and much more that you may require, therefore it will assist you in saving your time and not to mention simplifying your procedures.
  • This platform is one of the best Google Tasks alternatives as it has very simple timesheets entries and robust reporting features.
  • It has versatile task types and also customizable templates.

Conclusion

As of now, you can clearly understand that Google Tasks has very limited features when we compare it to its competitors plus you also have the option of customization of workflows according to your requirements. You can also collaborate with your team members more effectively and assign tasks to other team members more easily with the help of these Google tasks competitors; therefore, you do not need any other tool to manage your tasks. 

Save Your Precious Time by Using ProofHub. Sign Up Today!

What Will Replace Google Tasks?

There are many Google Tasks alternatives and one of the leading alternatives is ProofHub. ProofHub is the best as you can choose how you prefer to see your data.

Top 10 Proven Resource Allocation Tips For Project Managers

Top 10 Proven Resource Allocation Tips For Project Managers
In today’s extremely competitive (and uncertain) global market setting, project managers are required to optimally utilize the resources available in hand. Despite evolving technology and the availability of various functional tools, the number of projects that fail is alarmingly high.

So, what could be causing the downfall of projects?

Well, projects can fail for different reasons — lack of visibility into available resources, lack of communication, poor time management, or setting unrealistic expectations that might cause projects to miss deadlines and go over budget.

However, resource allocation in project management, or misallocation of resources, is often the single biggest factor to blame for failed projects. Before we move further, it is worth mentioning here that in project management, resources usually include people, time, funds, materials, and equipment that are needed to execute the tasks.

Most organizations usually move to and fro between ‘underutilization’ and ‘overallocation’ of resources — neither of which is ideal for its efficiency. It is understood that resources are limited most of the time. However, proper resource planning and forecasting are essential for the effective use of limited, ever-scarce resources. To understand it better, we must take a detailed look at resource allocation, which is provided below.

What Is Resource Allocation?

Even though you can find a plethora of definitions on the web, some things are best understood in simple words. As the name implies, resource allocation is a process of planning, managing, scheduling, and allocating your resources to project tasks to maximize efficiency.

“In project management, resource allocation or resource management is the scheduling of activities and the resources required by those activities while taking into consideration both the resource availability and the project time” — Wikipedia

How Poor Resource Allocation Can Hurt A Company Big Time

As mentioned earlier, companies that fail to effectively utilize resources end up experiencing several problems, which negatively impact their daily operations, financial status, and long-term strategies.

Here’s how poor resource management can hurt your organization.:

  • Unsatisfactory department performance
  • Lowered employee morale
  • Poor project estimation and planning
  • Low quality of work
  • Wastage of money
  • Waste of potential

Poor resource allocation creates an unstable and inefficient work environment. Unfortunately, not all project managers use resource allocation to their advantage. In many cases, there are no visible catastrophic results arising out of ineffective resource management, but a series of small setbacks can cause significant financial strain.

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Why Effective Resource Allocation Is Important

Resource allocation in project management is all about achieving more in less. No business likes wastage of time, money, materials, and human potential. Here’s what makes efficient resource allocation such a vital part of project management.

  • Gives a clear picture of the amount of work to be done
  • Helps to schedule ahead
  • Flexible for businesses of all sizes
  • Boosts productivity
  • Save money
  • Builds transparency
  • Prevents burnout
  • Avoids unforeseen hiccups
  • Helps to analyze existing threats and risks to the project
  • Improves time management
  • Helps to manage team workload

With all the benefits of resource allocation, it’s hard to ignore its overall importance in project management to deliver a great project.

How To Effectively Allocate Resources When Managing A Project

Efficient allocation of resources can be confusing as well as overwhelming for project managers. Resources are varied and there can be a long list of things to effectively allocate to the right people.

Here’s what you can do to perform a proper resource allocation when managing a project.

1. Analyze Your Project Scope

Before you begin with making a plan of what to assign and to whom, you should do is to understand the scope of the project you’re working on. Figure out the project type and size, the ultimate goal, budget, duration, etc.

Knowing about the scope can help you make a decision on what resources will be needed for the project and for what duration, and then you can plan accordingly.

You need to understand your team and its capabilities. This will help you assign team members to your project according to their skill levels. For example, if a project involves creating a complex website, you may assign only the most experienced web developers in your team to it.

2. Identify Resources

Once you’ve defined the project scope, its objectives, duration, budget, and the tasks involved to get the work done on time, within the allocated budget, it’s time to identify the required resources and get them together.

But that doesn’t guarantee that you’ll have a long list to choose from. Since most organizations work on multiple projects at one and the same time, you are likely to have limited resources available in the form of men, money, material, location, etc. See to it that you have the required resources to allocate.

Create a list of available and required resources and ensure they fit within the allocated budget.

3. Have A Backup Plan For Client Changes

As a project manager, you might have already experienced that most projects deviate from their original plan. Changes to the project scope, budget, or timeline can affect project delivery.

For example, your team is working on a web development project and your client suddenly wants to add new features. As a result, you need to amend your allocation model at the earliest, like adding a couple of team members to the project to get the job done.

Project managers should always have a backup resource allocation plan for such unexpected project plan changes.

4. Divide Project Into Smaller Tasks

Project management involves the division of tasks into subtasks, assigning them, and setting fixed budgets and deadlines for each one of them. Resource allocation is an essential part of this process because the resources are managed and allocated to each task, rather than on the project level.

The reallocation of resources at some part of the project is likely to happen. When dividing the project into tasks and subtasks, try to identify the red flags like the unavailability of a team member or task dependencies. Once the project is successfully divided into tasks, you can create alternate recovery strategies that can be used in case things don’t turn out as expected.

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5. Track Project Progress

Resource allocation is about the effective utilization of available resources and your team’s capabilities. Measuring resource utilization can help you check how your team is doing. Keep a close eye on time tracking and workload of employees so that tasks do not take longer than usual to complete.

You can set time estimates to define how much time it should take to get the work done. This way, you can easily identify employees who have too much (or too little) to do. Using top-rated project management software like ProofHub, Basecamp, Wrike, or Asana can help you see if your resources are allocated properly or not by comparing estimates with actuals.

If the need arises, you can reallocate resources to balance the workload.

6. Don’t Over-allocate Resources

Over-allocation is a killer. It happens when a resource is assigned excessive work in a given timeframe. If left unresolved, this issue can affect their stress levels, productivity, morale, the standard of work, safety at work, etc.

As a project manager, you can resolve over-allocation by — assigning additional resources, substituting resources, delaying low-priority tasks, or decreasing task duration. It’s unfair to expect resources to do more work than they are capable of handling. Adding two sugar cubes to a cup of tea won’t help where half is enough!

Similarly, under-utilization of resources can be bad for business since you’re not realizing your resources’ full potential.

7. Take A Holistic Approach

It’s a common problem to get engrossed in a process to an extent that you fail to pay attention to what is actually happening. It is more than merely drawing comparisons between expected and actual results in the project. You should always take stock of the state of your resources.

For example, is anyone on leave, is anyone sick, what is the schedule for your team, is there enough time left for the task to be achieved, what is the duration of the lease for equipment or site? Losing even a tiny detail can result in project failure.

8. Resource Leveling

Resource leveling gives a clear picture of what can be done within available resource constraints. It is a technique in which start and finish dates are adjusted by manipulating the network diagram and Gantt charts to balance the demand for resources with the availability of supplies.

Resource leveling can be used for both human and material resources. This tool is required when critical resources are available only at defined times, are over-allocated, or are in limited quantities.

For example, if John is required to work for 8 hours one day and 12 hours the next, he might need to be paid overtime thereby driving the project over budget.

9. Use the Best Tools To Manage Resources

In this tech-driven age, using the best project management software that is designed specifically for simplifying project management and enabling collaboration between teams is an efficient way to manage your resources efficiently. With all the powerful features in one centralized location, you do not need to use multiple tools from different locations to save time and money.

You can have ultimate control over the project and visualize its progress and ensure every member of your team is on the same page. You can know if a task is running behind schedule and set automatic reminders to assignees about it, without having to micromanage them.

“Are you looking to have ultimate control over your teams, tasks and projects? Stop using multiple tools and switch now to all-in-one project collaboration and management software — ProofHub.”

10. Use Resource Reports

If you don’t know where your resources are allocated then how are you supposed to re-allocate them? You might have sketched a great plan, but projects undergo changes more often than not. Reports tell you what’s happening on the ground as compared to your plans.

You can create detailed project and resource reports to visualize project progress in simple roadmap timelines and charts. You can use individual reports to analyze performance and progress across all their projects and plan ahead making the most of resource management reports.

To Sum It Up

As you can see, effective utilization of resources is vital for the success of a business project. Planning and implementing an efficient resource allocation model can benefit your business in manifold ways. It helps to eliminate unnecessary delays in work, cope with sudden changes to scope, and keeps track of the project progress to ensure you get the maximum out of limited resources.


15 Of The Most Affordable Freshdesk Alternatives You Cannot Ignore

15 Of The Most Affordable Freshdesk Alternatives You Cannot Ignore

“Never get too comfortable. There’s always room for improvement or replacement.” – Anonymous.

Free Freshdesk alternatives are aplenty, but ultimately, you would be using only one of these to deliver excellent customer support service. Hey, wait a minute. Why do you need to look for the best Freshdesk alternative in the first place? 

Isn’t Freskdesk loaded with a comprehensive set of features that empower the customer support teams with omnichannel bots, and self-service solutions for customer service? 

Yes, it does, but that doesn’t mean that it is made for every customer support team. The thing is that not all customer support teams function in the same way. Therefore, even a robust cloud-based customer support tool like Freshdesk is not the right fit for everyone.

Some companies do not need all the bells and whistles, some companies need more simple-to-use tools, while some need customer support software that is more affordable. 

So, if you’re digging deep to search for a suitable alternative to Freshdesk, then look no further. I have done that job for you, so you don’t have to spend your precious time researching for hours on the internet. 

Before we discuss 15 top-rated Freshdesk competitors, however, let us first understand what Freshdesk is and why it is not the perfect customer support solution for everyone

What Is Freshdesk? 

Freshdesk is a robust cloud-based customer service software and a help desk solution by Freshworks. Trusted by giants like DHL, Decathlon, and American Express, Freshdesk empowers customer support teams to resolve customer issues and requests across multiple platforms without the hassle. 

Freshdesk cloud-based customer service software

With Freshdesk, you can streamline all your customer conversations in one place, automate your repetitive work, collaborate with other teams to resolve issues faster, and achieve a lot more. 

Let’s find out why investing in the best Freshdesk substitute is the right decision for your customer support team and organization as well.

What Are Freshdesk Limitations?

Despite its robustness and popularity, a large number of users don’t want to use Freshdesk because it does not meet their functional and budgetary requirements. Let’s look at some of the most noticeable Freshdesk limitations that make most users look for an alternative. 

  • There is no SMS marketing facilitation. 
  • It lacks Instagram integration.
  • Freshdesk is not a tool that you can set up in minutes and start resolving customer issues straightaway. The tool can be complicated in the beginning. 
  • Basic plans lack important help desk features, like team dashboards, chatbots, social signals.  
  • You need to invest in premium plans (which are expensive) to utilize all features.
  • Internal collaboration is not as seamless as with some of the competitors to Freshdesk.
  • Technical support is not among the best.
  • The customer portal cannot be customized for every client.
  • Automation is hard to set up and navigate.
  • Core features are not advanced enough.

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15 Pocket-Friendly Freshdesk Alternatives That Deserve A Second Look

#1 DragApp

DragApp is one of the most popular free Freshdesk alternatives today. The reason why DragApp deserves your consideration is that this all-in-one workspace in Gmail eliminates the need to switch between the tools and run your entire workflow right from the inbox. You can start using all the features straight away by using a switch button in your Gmail. Using DragApp, your customer support teams can manage customers, close sales, and manage projects from a centralized location. Additionally, the software offers a Forever-free version for small teams on a restricted budget. 

DragApp as Freshdesk alternatives

Features: 

  • Shared inbox
  • Kanban boards
  • Shared labels
  • Workflow automation
  • Email templates
  • Integrations
  • Drag features
  • Delegation of tickets

Pros: 

  • Easy-to-manage inbox
  • Flexible email usage
  • Unified platform
  • Google integration
  • Easy to set up and install
  • Intuitive interface
  • Free and affordable pricing plans
  • Simplicity

Cons: 

  • Limited functionality
  • Integrations can slow the app down
  • Lack of customization options

Pricing: 

  • Forever Free plan for individuals. 
  • The Plus plan is priced at $8/user/month. 
  • The Pro plan is priced at $12/user/month.

Reviews:  

The best feature of this app is the ability to place emails into specific to-do lists. I like that I can have my emails in columns that define how I wish to deal with them.” – Capterra

Drag is effortless to install and to use. Simple to navigate, unlike other software.” – G2

#2 ProProfs Help Desk

ProProfs is a reliable and efficient Freshdesk alternative that can greatly benefit customer support teams across various industries. Designed to delight both employees and customers, ProProfs is a top-rated knowledge and teamwork software with robust ticket management features. All of its inventive features like ProProfs Chat, ProProfs Knowledge Base, and ProProfs Survey Maker come together to offer a seamless solution. Your customer support team can track and respond to all support conversations across different channels, like live chat, email query, or help center page. Also, you can measure customer experience with metrics, like NPS, CSAT, and FCR, etc. 

ProProfs as Freshdesk competitors

Features: 

  • Training maker
  • Knowledge base
  • Qualaroo insights
  • Survey maker
  • Live chat
  • Big contacts CRM

Pros: 

  • Reasonably priced for what you get
  • Agent collision detection 
  • Encourage self-service with a knowledge base 
  • Chatbots to assist customers and generate more leads
  • Use smart reports to monitor customer satisfaction
  • Provide multi-channel support
  • Automation improves the agent productivity

Cons: 

  • Limited templates
  • Lack of customization options
  • Average user interface

Pricing:

  • The Forever Free plan with limited features.
  • The Essentials plan is priced at $10/user/month.
  • The Premium plan is priced at $15/user/agent.  

Review: 

Gmail like interface makes it unique and incredibly easy to use.”- Capterra 

The ability to manage all the emails from our customer-facing ids helps our agents answer them faster.” – G2

#3 SpiceWorks

SpiceWorks is a strong and free Freshdesk alternative that is designed specifically for IT Help Desks. SpiceWorks is a cloud help desk that is already set up for you. All you need to do is sign up, and you’re ready to go. You don’t need any server procurement, setup, or maintenance costs to bear. Use Help Desk reports to access vital information, like ticket updates and labor by the organization. The software is free, and you can download files to your server. You can help your remote team members by starting a secure remote support session directly from your help desk tickets. 

SpiceWorks as Freshdesk susbtitute

Features: 

  • IT tickets management
  • Custom report management
  • Email organization
  • User portal customization
  • Organization management
  • Inventory online

Pros: 

  • High level of functionality
  • Easy user portal customization
  • Active Directory integration
  • Easy creation of tickets 
  • Easy end-user experience

Cons: 

  • Outdated, slow mobile app
  • Email templates can be hard to manage
  • Does not support ITIL guidelines

Pricing: Completely Free

Reviews: 

“The control and management of tickets is easy and intuitive.” – G2

The biggest con is that if you have a “team” in your Spiceworks, it’s a bit of a pain to get the inventory cross-team.” – Capterra

#4 osTicket

osTicket is another well-equipped Freshdesk alternative that is counted amongst the best competitors. The software offers a comprehensive customer support package that is user-friendly, reliable, and can scale as your business grows. osTicket empowers customer support teams to connect with clients and customers any time, any place, and across any channel. This potent Freshdesk competitor accumulates all your customer interactions in one place, which allows you to create a productive and seamless workflow

osTicket as Freshdesk alternatives

Features: 

  • Custom fields
  • Custom columns and queues
  • Ticket filters
  • Agent collision avoidance
  • Help topics
  • Auto-responder
  • Thread action

Pros: 

  • Robust customization
  • Define ticket filters
  • Automated help desk
  • Reliable customer platform
  • Dashboard reports
  • Configurable automatic reply

Cons: 

  • No support for custom workflows for working on tickets
  • Automation can be improved
  • No time tracking for issues
  • Lack of social media integration

Pricing:

  • The Open Source plan is free.
  • The Cloud-Hosted plan is $9/agent/month.
  • The Virtual Appliance plan pricing is available on quote. 

Reviews: 

“Too difficult to install, it’s not abandonware, but it’s close, even when it can be modded and has some community behind it.” – Capterra 

“It is easy to learn and does what you expect it to without any difficult learning curve.” – G2

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#5 Zammad

Zammad is a functional and effective open-source customer support system that is counted amongst popular Freshdesk alternatives. This help desk and ticketing software help businesses to connect all their communication channels, easily grant user rights and receive helpful reporting. Zammad boasts of many innovative features to manage seamless customer communication across various channels, like Twitter, Facebook, Chat, Email, etc. This effective software is considered one of the best Freshdesk alternatives due to its ease of usage, intuitiveness, and agility. 

Zammad as Freshdesk alternative tool

Features: 

  • Individual fields
  • Immediate changes
  • Customer interface
  • Dashboard
  • Live chat
  • Multilingualism
  • Dashboard
  • Customer interface

Pros: 

  • Ease of usage
  • Minimalistic interface
  • Wide-ranging features
  • Reliable information and support
  • Multi-channel communication
  • Self-service and instructions
  • Automation through LDAP/Exchange

Cons: 

  • Confusing UI
  • Installation takes time

Pricing: 

  • The Starter plan is priced at 5 Euros/agent/month. 
  • The Professional plan is priced at 15 Euros/agent/month. 
  • The Plus plan is priced at 24 Euros/agent/month. 

Reviews:   

Perfect on-premise and open source helpdesk software.” Capterra 

“Web interface is not responsive, and miss a mobile-friendly version.”- G2

#6 Zoho Desk

Zoho Desk is a top-rated customer service software and Freshdesk alternative that offers powerful features as compared to Freshdesk and most of its competitors. Designed and built specifically to improve customer support agent productivity, Zoho Desk offers an automation-powered ticketing system that enables an easy assignment of tickets to the right agent. Both customer support agents and customers are informed automatically about the ticket progress. “Zia”, the artificial intelligence, is one innovative and standout feature of Zoho Desk that is especially helpful for customer service teams. Zia can help customers find solutions quickly, auto-tag tickets, and suggest relevant solutions from the Knowledge Base that can be used in ticket response. 

Zoho as Freshdesk competitor tool

Features: 

  • Ticket Management
  • Zia
  • Self-service
  • Process Automation
  • Agent Productivity
  • Extensibility
  • Customization
  • Security
  • Insights and Impact

Pros: 

  • AI support
  • Easy ticket management
  • Collaborate teams effectively
  • Multi-channel Help Desk
  • User friendly
  • Social support integration
  • Integrated help center approach

Cons: 

  • Customer support needs improvement
  • Lacks compatibility on some Apple products
  • Task automation needs improvement

Pricing:

  • The Free plan is available.
  • The Standard plan is priced at $12/agent/month, billed annually.
  • The Professional plan is priced at $20/agent/month, billed annually. 
  • The Enterprise plan is priced at $36/agent/month, billed annually.

Reviews: 

“The best part about Zoho Desk is its integrations within its own ecosystem of products and also with third-party software.”G2

I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.”Capterra

Also read: Zoho Alternatives – 14 Tools Your Team Will Love

#7 HubSpot Service Hub

HubSpot: Competitors to Freshdesk

HubSpot’s Service Hub is a solid alternative to Freshdesk. It offers chatbots, team email, and ticketing in its free plan, letting you try out these helpful features from scratch. As with HubSpot’s Sales and Marketing tools, the Service Hub is based on the idea of automating as much as possible, empowering your teams to be more productive and communicate more efficiently. You can integrate Service Hub with HubSpot’s free CRM or one of the 800+ third-party tools it supports. 

Features:

  • Help desk and ticketing
  • VoIP Calling
  • Live Chat
  • Customizable knowledge base for customers
  • Automate emails, responses, alerts, and more
  • Third-party integrations
  • Customer Portal

Pros:

  • 24//7 Customer Service
  • Easy to use interface
  • Create customized reports 
  • Automation is easy to set up
  • Fully Integrated CRM

Cons:

  • Options can be overwhelming for first-time users
  • Chatbox can get laggy when used with other extensions 

Pricing:

  • Free plan available.
  • The Starter plan is priced at $45/month.
  • The Professional plan is priced at $360/month.
  • The Enterprise plan is priced at $1200/month. 

Reviews:

We use the ticketing software, the ticketing reporting dashboard and since it’s all interconnected to our CRM we can monitor the level of support each of our clients require. The knowledge hub has also come in handy as resources to clients post onboarding.G2

Tickets come in through our website and our support team is automatically notified, the tickets are assigned a team member and populated on a nice workflow so no request falls through the cracks.”Capterra

#8 Vision Helpdesk

Vision Helpdesk has emerged as a suitable Freshdesk alternative in recent times due to its all-in-one help desk platform that allows users to manage multiple channels, like calls, email, chat, web forms, Twitter, and Facebook in a single location. Vision Helpdesk offers three customer support solutions — help desk software, satellite desk, and service desk. This full-featured, cloud-based ticketing software solution can be used by businesses of all sizes across multiple industry segments. You can automate workflow and centralize the recording of multiple channels of customer support conversations. 

Vision Helpdesk as Freshdesk substitute tool

Features: 

  • Ticket queues
  • Ticket views
  • Online ticket management
  • Calendar and task management
  • Time tracking
  • Client management
  • Reports and analytics
  • Online issue tracking 

Pros: 

  • Wide range of features to manage customer support
  • Pioneering satellite help desk solution
  • A single-staff portal can manage support for multiple products and brands
  • Simplified multi-channel support
  • Streamlined workflow
  • A unified customer service platform
  • Scalable

Cons: 

  • Not simple to integrate with other options
  • Slow mobile app
  • Clunky user-interface
  • Steep learning curve

Pricing: 

  • The Starter Help Desk is priced at $12/agent/month, billed annually. 
  • The Pro Help Desk is priced at $20/agent/month, billed annually. 
  • The Satellite Help Desk is priced at $24/agent/month, billed annually. 
  • The Pro Service desk is priced at $32/agent/month, billed annually. 
  • The Enterprise Service Desk is priced at $48/agent/month, billed annually.

Reviews:

I don’t like that the forums page is difficult to use.” – Capterra

“A clean, lightweight, but powerful helpdesk system.” – G2

#9 JitBit Help Desk

JitBit Help desk software is a strong competitor to Freshdesk these days. The software enables users to deliver awesome support to esteemed customers. JitBit help desk ticketing system is amazingly powerful and can be set up within minutes. The software has both SaaS and on-premise systems. JitBit is designed for easy deployment via cloud hosting and self-hosting. It actively allows users to track and manage incoming support request emails and their associated tickets. JitBit utilizes machine learning for task automation and allows you to concentrate more on customer service operations instead of tedious back-office tasks.

JitBit as Freshdesk as alternative tool

Features: 

  • POP3/IMAP/SMTP
  • Customer Support Request Tagging
  • Mobile help desk
  • Two-way email integration
  • Secure web-based interface
  • File attachment support
  • SSL Encryption

Pros: 

  • Simplified help desk efforts
  • Better customer service
  • Performance tracking
  • Seamless integrations
  • Live chat
  • Knowledge base

Cons: 

  • Poor app
  • Poor customer service
  • Integrations are not easy

Pricing: 

  • The Freelancer plan is priced at $24.92/month, billed annually. 
  • The Startup plan is priced at $58.25/month, up to 4 users, billed annually. 
  • The Company plan is priced at $108.25/month, up to 7 users, billed annually. 
  • The Enterprise plan is priced at $208.25/month, up to 9 users, billed annually.  

Reviews: 

Lack of social media integration, but you hack your own using Zapier.”- Capterra

“Easy to set up and use.” G2

#10 HappyFox Help Desk

HappyFox is an all-in-one help desk ticketing system that provides faster and better support for your customers. This simple and affordable help desk software is a leading Freshdesk alternative and is trusted by industry-leading companies for providing exceptional customer support every day. A practical help desk and customer support software solution, HappyFox helps to eliminate chaos and streamlines your support process with a solid support ticket system, self-service knowledge base, and community forums.

HappyFoc as Freshdesk alternatives tool

Features: 

  • Ticketing system
  • Canned actions
  • Task management
  • Help desk reports
  • Asset management
  • Automation
  • Knowledge base
  • Live chat

Pros: 

  • Efficient ticket management system
  • Easy to set up and use
  • Visually pleasant, highly customizable dashboard
  • In-depth reporting and analysis capability
  • Assist customers from anywhere
  • Flexible

Cons: 

  • Lack of features
  • Can be expensive for startups
  • Can be complex to use for less tech-savvy customers

Pricing: All plans require a minimum of 5 users. Pricing is available on quote.

Reviews: 

Easy to use and customize. Changed our processes for the better.” – G2

Not easy to understand who received what (when a part of a grouping/team). Easy to get lost in the software.– Capterra

#11 Sys Aid

SysAid is a notable Freshdesk alternative and a highly scalable help desk software solution for large-sized IT support teams. It is a powerful combination of asset management tools and a reliable help desk. The tool offers a host of powerful features and includes a robust service request management module, mobile device management, IT asset management, chat, mobile apps, and industry benchmarking functionality. You can use this tool to create a knowledge base with how-to solutions that your employees and customers can use. 

SysAid as Freshdesk tool

Features:

  • Knowledge base
  • Ticket management
  • Help desk integration
  • Automation
  • Monitoring
  • Hardware/software inventory management
  • Patch management
  • Self-service portal

Pros: 

  • Flexible It Help Desk and Asset Management platform
  • Remote asset management
  • Asset management, anytime, anywhere
  • Easy to set up 
  • Solid control over assets
  • Easy incident management
  • Improved IT productivity
  • Reduced implementation and integration costs

Cons:

  • User interface could require some getting used to 
  • Dashboard navigation involves many tabs, windows, and lists that could be tiresome for some users

Pricing: Prices are available on quote

Reviews:

The mobile access is my biggest problem with the software.”Capterra

An average help desk software solution.” – G2

More than 85,000 teams and businesses prefer ProofHub for ultimate team collaboration and hassle-free project management. Sign up for FREE and find out why!

#12 Atera

Atera is a beautiful and simple RMM (remote monitoring management) software that is designed for MSPs and IT professionals. From remote monitoring & management to powerful ticketing and customer satisfaction surveying, Atera provides you with an inclusive platform that streamlines all your IT management and monitoring processes in a centralized location. Atera is easily accessible from mobile, tablet, and desktop and can monitor any number of workstations and servers. Since Atera is a SaaS-based software, this effective Freshdesk alternative perfectly suits SMBs as it is available in affordable, pocket-friendly pricing plans

Atera as Freshdesk substitute tools

Features: 

  • All-in-one MSP software
  • Remote monitoring and management
  • Remote access
  • Professional Services Automation
  • Integrations
  • Network discovery
  • Contracts and SLA

Pros: 

  • One-stop RMM solution for MSPs
  • Single dashboard operation
  • Technician management from a mobile device
  • Unlimited workstation and server devices
  • Staff onboarding made easy
  • Powerful scripting
  • Top-notch security

Cons: 

  • Clunky ticketing system
  • Steep learning curve
  • File size limitation

Pricing: 

  • The Pro plan is priced at $79/technician/month. 
  • The Growth Plan is priced at $119/technician/month. 
  • The Power plan is priced at $149/technician/month. 

Reviews: 

“Atera makes it simple to support our customers with an interface that is easy to manage and use.” – Capterra

Clean, crisp, and easy to use web interface. It allows one place to do it all.” – G2

#13 Intercom

Intercom is counted as the closest Freshdesk competitor and the most reliable customer support platform.  It is highly inventive and uses user intelligence and behavioral targeting to enable organizations to derive more value and more intelligence from customer communication. The software gives you valuable insights into the users of your product and provides tools to send personal communicators. You can leverage Intercom to send targeted, in-app messages and behavior-driven emails. Intercom offers an innovative way to acquire, engage, and retain customers. It especially comes in handy for your sales, marketing, and support teams for connecting and communicating with customers, which, in turn, help your business expand. 

Intercom as Freshdesk alternative tool

Features: 

  • A/B testing
  • Audience segmentation
  • Customer user profiles
  • Message tagging
  • Issue resolution
  • Rich message composer
  • User event tracking

Pros: 

  • Live segments and filters
  • Capture more leads
  • Rich user and company profiles
  • Real-time metrics
  • Triggered messages
  • Custom bots to connect customers with the right agents

Cons: 

  • Customer support tickets are not listed on their website
  • Limited integrations
  • New functionality is difficult to understand

Pricing: 

  • The Starter plan is priced at $79/month. 
  • The Product Tours plan is priced at $199/month. 

Reviews: 

So I would say, I am glad we are using the system because it is definitely an excellent tool I can’t imagine having without.” – Capterra

“We love the fact that we can incorporate Intercom into our products and online properties natively.”G2

#14 Front

Front is your centralized hub for all things related to customer communication. This tool offers an easy-to-use ‘Universal Inbox’ to manage conversations across various channels like email, SMS, chat, Twitter, and more. This close Freshdesk competitor combines the usability of the email inbox with the automation and insights of a CRM. Team members from all departments can collaborate to send replies faster, keep messages organized, and maintain a personal touch. No matter the size of the team, Front works equally well for all to scale their communication without compromising on quality. 

Front as Freshdesk alternative tool

Features:

  • Unified inbox
  • Autoresponders
  • Real-time notifications
  • Multi-channel management
  • Social media integration
  • Email tracking
  • Custom integrations
  • Real-time analytics

Pros: 

  • Seamless integration
  • Minimal learning curve
  • Advanced features
  • Real-time collision detection
  • Excellent support team
  • Flexible pricing

Cons: 

  • Bulky dashboard
  • Compatibility issues
  • Technical glitches

Pricing: 

  • The Starter plan is priced at $19/month, up to 10 members. 
  • The Prime plan is priced at $49/month, up to 50 members. 

Reviews: 

The best feature about Front is the ability to communicate with both my internal and external teams without having to forward a bunch of emails.” – Capterra

“Front is super easy to use and allows teams to work together.”- G2

#15 Zendesk

Zendesk is a popular Freshdesk alternative and a robust cloud-based customer service platform that helps to promote seamless communication between the company and its customers. Though Zendesk is an efficient tool, it is not as affordable as other tools listed in this article. Expensive pricing plans is the main reason why so many small-scale organizations and startups look for Zendesk alternatives. Zendesk helps sales, support, and customer support teams engage with their customers better by accumulating all customer information in a single location. It offers a lot of tools, including helpdesk, email marketing, live chat, and customer engagement. 

Zendesk as Freshdesk alternative tool

Features: 

  • Live chat
  • Help center
  • AI-powered bots
  • Knowledge management
  • Agent workspace
  • Collaboration tools
  • Routing and Intelligence
  • Analytics and Reporting
  • Single customer view

Pros: 

  • An all-in-one lead generation and customer service platform
  • A lot of customization options
  • Powerful reporting and analytics
  • Robust integration with third-party applications and systems
  • Supports multiple languages
  • Packed with advanced features

Cons: 

  • Expensive pricing plans
  • Not an ideal ticket management system for ecommerce and small businesses
  • Steep learning curve
  • Best features only available at higher pricing tiers

Pricing:

  • The Suite Team plan is priced at $49/agent/month/billed annually.
  • The Suite Growth plan is priced at $79/agent/month/billed annually.
  • The Suite Professional plan is priced at $99/agent/month/billed annually. 

Reviews: 

Capterra: “You only get to use premium features in expensive plans.” 

G2:It is advantageous when classifying the type of email, such as open, pending, and resolved, can provide a prompt reply and return to edit.”

The Final Thought 

If you are looking for the most suitable software platform that can fulfill your exact needs you would find that there is no one-size-fits-all solution.

Initially, you want to weigh your requirements and expectations, and moving forward you will have to analyze the features and functionalities of each of the top-selling 15 Freshdesk competitors listed in this write-up.

The tool that offers exactly the features you need at an affordable price can be termed as the right fit for your customer support team. Fortunately for you, all the tools mentioned in this list come with a free trial, so it is easier for you to make an educated selection. Good luck!

 

FAQs

 

What is Freshdesk used for?

Freshdesk is a SaaS platform or web-based Customer support software helping businesses to manage inbound and outbound chats, emails, tickets and social media.

Why Look For Freshdesk Alternatives?

Freshdesk is one of the most popular customer support software solutions. It offers a lot of features that are not available in other solutions. However, there are some cases when you may need to look for an alternative to Freshdesk.

Which is better Freshdesk or Zendesk?

Zendesk is a little more expensive than Freshdesk, but it has more features. It also has an app that you can use to manage your customer service from your phone or tablet. Freshdesk is cheaper, but it doesn't have as many features as Zendesk does.

How to Choose the Right Freshdesk Competitor?

If you are looking for a customer service software, then you should look at Zendesk, Desk.com, and Salesforce Service Cloud. If you are looking for a help desk software, then you should look at Zoho Desk and Atlassian Jira Service Desk.

 

Gaslighting At Work: Best Ways To Deal With It

Gaslighting At Work: Best Ways To Deal With It

Have you ever been referred to as “too sensitive” or “crazy” by someone? Has your memory of what happened been called into doubt, but you still believe you are correct? If so, you might be a gaslighting victim. Commonly, gaslighting takes place in close relationships. Many people, however, also encounter gaslighting at work.

It is a type of psychological abuse that involves someone trying to control you by making you doubt yourself. We regularly use the word “gaslight” in reference to interpersonal relationships or politics. How about gaslighting at work, though?

Is it possible to influence someone in that way while working for a company? Simply put, absolutely!

What is gaslighting? 

The term “gaslighting” is derived from the title of a drama from 1938 and a movie from 1944, Gaslight, in which a husband tricks his wife into believing she has a mental disorder.

Gaslighting is a method of dominating another person. It accomplishes this by reducing a person’s confidence in oneself while increasing their reliance on the abusive individual.

Gaslighting frequently starts out subtly. The gaslighter starts by making unfounded claims about the victim’s dependability, competence, or mental stability.

People may start to doubt themselves as a result of this over time. The more often this occurs, the more authority and sway the abuser has.

The person may start to significantly rely on others to remember events or make decisions because they can’t trust themselves.

What is gaslighting at work?

When a coworker or supervisor (the gaslighter) manipulates you at work, you may begin to doubt your own sanity, memory, or senses. In order to make you bear the blame for the occurrences, the gaslighter may reject previous events, minimize your feelings, or retell them.

A boss who labels you hypersensitive for reporting a coworker who made inappropriate comments is an example of gaslighting. They could also cast doubt on your memory of the incidents, making you feel fake or making you wonder who you are.

Gaslighters can make you doubt the truth and your ability to carry out your duties.

In other words, they control information, language, and conduct (either unintentionally or purposely.) It downplays your feelings, prevents you from succeeding, and brings a lot of workplace stress.

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Signs of gaslighting in the workplace

You might hate going to work because of a gaslighting situation. This may make it difficult for you to enjoy your personal life and may even encourage you to search for another job. The worst part is that gaslighting, by its very nature, makes you doubt your own experiences and feelings, which makes it difficult to get help.

So how can you be certain that you’ve been the victim of gaslighting at work? Here are a few warning indicators of gaslighting at work:

1. You’re regularly excluded from crucial discussions 

The gaslighter will exclude you from crucial meetings, discussions, and projects without ever providing a convincing justification. 

They’ll try to convince you that you’re overreacting or that you were mistaken and didn’t need to be involved in that conversation when you ask why you weren’t included. 

They will persuade you that something is not important even when it is related to the work you are performing.

It may be a symptom that you are being gaslighted if you feel like you are always being left out.

2. You keep hearing complaints about how you perform.

If someone constantly tells you something unjustifiably bad about how you do at work, you probably have a psychological abuser on your hands. A lack of constructive criticism is a clear indicator of gaslighting at work.

Negative feedback can be challenging to evaluate, especially if it comes from your manager or another person with authority. Determine whether or not their criticism is accurate.

3. You overhear unflattering rumors about yourself.

Gaslighters may try to sabotage your perception of reality by talking behind your back about you. The gaslighter might maintain control and make you feel guilty by turning your teammates against you.

If you’re hearing unfounded rumors, try to identify where the gossip originated. You might have a gaslighter. Whatever the case, you have a right to defend yourself and dispel false rumors.

4. You witness the alleged gaslighter make negative comments publicly. 

Do you frequently feel belittled in public by a coworker? Have you ever noticed how uneasy and uncomfortable other people are when this occurs?

It might just be bullying. It is still unacceptable at work and not good for your mental health. However, if a coworker’s remarks cause you to doubt your own reality, they might be gaslighting you.

5. The alleged gaslighter minimizes your feelings, efforts, or perspectives.

Gaslighters frequently make you question your abilities by disparaging the time and effort you put into your work. Another instance of gaslighting would be when a coworker mocks your feelings and perceptions.

You might be pleased with a job you just finished. A gaslighter will find a way to make you feel as though you ought to have finished it more skillfully or quickly. They’ll make you wonder if you should even be proud of your achievements.

6. The gaslighter ignores concerns raised by you

A gaslighter will ignore your concerns if you raise them, especially if you mention the issue caused by them.  This is simply another trick they use to get you to think you’re the culprit.

For instance, you might observe that the alleged gaslighter routinely excludes you from email conversations that are pertinent to your line of work. When you confront them about it, they will claim that they made a mistake and that you are being unfair to them.

7. You notice that you frequently question your vision of reality

This is by far the most obvious indicator of gaslighting. 

You might be suffering from gaslighting if you start doubting and criticizing yourself after a conversation with a coworker. A gaslighter makes you believe that everything wrong with you or around you is the result of your own behavior and not the fault of anyone else.

Did all these signs ring a bell?

There are a few things you can do if you notice any of the aforementioned instances of gaslighting behavior and believe you or a coworker is being gaslighted at work.

Best Ways To Deal With Gaslighting At Work

1. Check if it is actually gaslighting

It can be challenging to determine if you are truly being gaslighted.

Sometimes all you have to cope with is an unkind or narcissistic coworker or manager. To make sure you’re dealing with a gaslighter, check the above-mentioned signs. 

Keep in mind that a gaslighter’s objective is to cause you to question your abilities. And if you’re still confused, never be afraid to solicit the opinions of your friends, family, and coworkers.

2. Have an honest conversation with someone

You can try talking to someone about how you’re feeling in an honest and open way. If you have, you can offer proof and give instances of when you were gaslighted. Effective communication at the workplace always helps you deal with your problems.

There might have been some sincere misconceptions. The other party may be overworked and not intentionally gaslighting you.

You shouldn’t anticipate an admission of guilt if the person is actively gaslighting you, though. Talking to someone will let you understand the entire situation better and help you take the correct steps.

3. Start gathering evidence

Once you’ve identified that you’re being gaslighted, you must start documenting this behavior. Capture screenshots of chats and make dated notes of your encounters with them. Include any interactions that make you question your perception of reality.

Try to avoid giving your gaslighter any room to confront you. For instance, send them a report by email rather than putting it on their desk so that you have a chain of evidence. Ask if you can record your calls if you and the gaslighter are meeting virtually. 

You can always explain that you need to record the meeting for your own benefit or the benefit of a coworker who is unable to attend.

4. Put yourself first.

Yes, it is super important to give priority to your work but make sure that you focus on your well-being first. 

Give yourself some time to think about self-care as you address your gaslighting issue. Recognize that you are not to blame for the situation and that you did nothing wrong. 

To shift your mindset to a more optimistic one, concentrate on reducing negative self-talk. Remind yourself again that you are not crazy and that the abuse you are going through is not anything you deserve.

If you need to, take a break, get some distance from the situation, and return to it later. Additionally, you can think about doing some mindful meditation, breathing exercises, and visualization exercises.

5. Ask for help

You need to realize that you’re not alone. You can reach out to your colleagues who will listen to you and not judge you. However, exercise caution when bringing up your problems with employees. They’ll always feel sorry for you, but it could make you feel even worse. 

Take guidance from someone you can rely on and who can serve as a witness in support of you for improved viewpoints.

The best course of action is to ask the human resources division for assistance. It might be an issue that another team member has already encountered, and the HR division may be more familiar with it. 

But the victim must never deny their emotions. They need to keep their feet firmly planted, confirm their truth, and have faith in themselves. Ask the HR department 

6. Speak up

What you allow is what will continue so it is super important to speak up for yourself. Gaslighting is effective because it perplexes you and undermines your self-assurance. The individual trying to gaslight you might conclude it isn’t worth it if you demonstrate that the behavior doesn’t upset you.

Gaslighting frequently includes insults and lies in addition to deception and lying. You can let them know you won’t tolerate the conduct by calling it out in a calm and assertive manner. Don’t be hesitant to speak up because doing so will encourage people to respect your privacy more.

They could try to cover up their insults with jokes or covert praise. They might discover these tactics won’t work on you if you ask them to clarify the joke as if you don’t understand it.

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Conclusion

It might be difficult to deal with gaslighting at work. Your mental health and fitness might suffer significantly, and in certain instances, it can be difficult to even determine whether the behavior is gaslighting. But now that you know this information, we hope you’ll be able to reclaim control and confront the gaslighter in your life.

Once you’ve dealt with the gaslighter, it would be a good idea to look for further measures to enhance your workplace and staff wellbeing.

What is the Agile Manifesto? Key Values & Principles

What is the Agile Manifesto? Key Values & Principles

Most of us have heard of agile methodology, but I’ve discovered that when I talk about the Agile Manifesto, people tend to look at me with curiosity. They are familiar with Agile and have worked with it, but this phrase is new to them. In this article, I will be highlighting:

  • What is the Agile Manifesto?: We will discuss the history of the Agile Manifesto and why it was necessary.
  • Development of the Agile Manifesto – How was the Agile Manifesto created? What distinguishes it from other methodologies, as well as the process?
  • Agile Values – We will discuss the four basic values in detail and determine why it is important to have these values.
  • Agile Principles – We will learn all 12 of the Agile Manifesto’s principles.
  • Agile Manifesto’s Purpose: We’ll try to understand what the Agile Manifesto’s goals are and how it is assisting in the modern world.

What is the Agile Manifesto?

The Agile Manifesto is a document that outlines four core values and 12 guiding principles for software engineers. Its official name is the Manifesto for Agile Software Development, and it was created by 17 engineers on a field trip on February 1.

The Agile Alliance was the name given by the programmers. They were looking for a replacement for the current software development procedures, which they perceived to be cumbersome, unresponsive, and overly predicated on documentation needs.

Although the original document was created especially to aid software developers in creating business solutions more quickly and effectively, it has had a significant impact on the larger development industry and beyond.

Development of the Agile Manifesto: Understanding The Need 

Understanding the Agile approach to software development is critical for understanding the Agile Manifesto. The Agile approach is defined by its total commitment to developing software in incremental stages. With this approach, newer versions of the software are released following every period of work. These in-between periods of work are called “sprints.” 

This Agile process contrasts with the traditional waterfall approach to software development, where developers typically compile the needs and requirements of the users and then build the software all at once. With these conventional methodologies, the completed project is released at the very end of the project cycle.

The waterfall approach exposed the developers to intense pressure to get things right in the first attempt and left no room for error, which would inevitably lead to more delays in a software release. 

In the Agile way of doing things, the first fundamental challenge was reducing the clutter that the traditional waterfall approach presented and streamlining the process. In the waterfall approach in software development, the developers were needed to create an entire piece of software based on user needs in one go.

Exploring The Core Agile Manifesto Values

The core values of the Agile manifesto are focused on several aspects that need immediate attention. The four core values talk about many resources, processes, and elements of software development that programmers require, run across, or create while creating software solutions.

Value 1: Individuals and interactions over processes and tools

Many development teams used to focus on having the best tools or methods for creating their product in the past. While those items are crucial, according to the Agile Manifesto, the people who work on the processes are much more essential.

Success depends on having the proper people on your software team. Even the best tools are useless in the wrong hands. How these people interact with each other is perhaps even more crucial. The contacts among team members enable them to work together and resolve any possible issues.

Value 2: Working software over comprehensive documentation

In the past, software developers would take a long time to create thorough documentation. Before they even began to write a single line of code, that is. Additionally, even while documentation isn’t always a negative thing, there comes a time when you should prioritize giving your clients software that works.

According to the Agile Manifesto, software delivery to consumers is one of the top priorities. Following that, you can collect comments to assist you in improving subsequent versions.

Value 3: Customer collaboration over contract negotiation

Contracts would be drafted with your clients, who would then specify the final output. Because of this, there was frequently a discrepancy between what was stated in the contract, what the product accomplished, and what the customer needed.

The Agile Manifesto states that continuous development should be the main priority. To ensure your product works for your clients, you must create a feedback loop with them.

Value 4: Responding to change over following a plan

We don’t live in a static world; the real world constantly evolves and brings new problems and opportunities. Priorities are constantly changing, as are needs and requirements. That fixed roadmap will soon become obsolete.

The Agile Manifesto advises that a software team should be able to pivot and alter course whenever necessary, with a flexible roadmap that considers that. Agile teams can adapt to the changes that a dynamic plan may undergo from quarter to quarter or from month to month.

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What are the Agile Manifesto Principles?

You must also be aware of the 12 principles with the four Agile Manifesto values. These guidelines elaborate on the four values in a bit more depth.

Some significant patterns arise despite the Agile Manifesto not ranking the principles in any specific order. One is the requirement for ongoing input. Another is the function good communication plays in product development. And finally, the capacity for adaptability and swift, fluid direction changes.

Remembering why you are there is maybe the most crucial lesson to learn from the 12 agile principles. As a software development team, your main objective is to create and release software. Let us dig a little more and understand all these Agile principles on a deeper level. 

The 12 Agile Manifesto principles

1. “Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.”

The first principle tells software development teams to understand their core goal and how to accomplish it thoroughly. Delivering software with immediate benefit is more crucial than providing a complete solution down the road.

This agile approach pushes teams to reduce the time between the generation of an initial concept and the release of a usable product. Your ability to gather client feedback and make the necessary modifications will accelerate the sooner customers can utilize your product.

2. “Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage.”

You must help teams become accustomed to the fact that things are constantly changing. Their product will provide a practical solution more effectively the faster they can adjust to shifting requirements.

To do this, you must continuously monitor any evolving requirements regardless of when they occur. It would be best if you welcomed the chance to enhance further your product in light of changing consumer and market demands.

3. “Deliver working software frequently, from a couple of weeks to a couple of months, with a preference for the shorter timescale.”

Teams are encouraged to employ an agile delivery approach that can be swiftly deployed and iteratively tested. Delivering new releases frequently is considerably preferable to bundling and publishing them all at once. These more compact releases, which often come from sprints, allow teams to test concepts and get feedback. They also support maintaining client satisfaction.

4. “Business people and developers must work together daily throughout the project.”

Work towards encouraging collaboration and communication; each team and client have distinct and valuable perspectives. Together, they may respond more thoroughly to the client’s needs.

A product will almost certainly fall short of business needs if developed in isolation. According to product leader Marty Cagan, a product is about customers, business goals, and technology, not just one of the three. A business will not be aligned if any component is neglected, and all functions will suffer.

Transparency, trust, and better, more valuable products are all made possible through frequent communication between cross-functional teams.

5. “Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.”

This principle is essential for upper management as it advises management on how to help the development team create better solutions. People aware of their purpose should be given a chance to figure out how to reach their objectives and improve.

A team’s agility is only as excellent as its individuals. Spend time assembling a group of individuals you can count on to deliver high-caliber work.

All you need to do is provide the ideal working atmosphere and any assistance or resources if you already have the right team in place. This eliminates the need for micromanagement and hand-holding.

6. “The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.”

Principle 6 was made to act as a warning to avoid uncertainty and refraining from using textual communication channels like emails and messages. Context is essential, and face-to-face talks offer it.

Team collaboration tools like ProofHub are pretty close to providing real-time conversation. However, nothing works quite as well as face-to-face communication. Video calling makes this more accessible than ever, even in distributed teams.

7. “Working software is the primary measure of progress.”

Software development teams must establish priorities: Nothing else matters if the customer’s software isn’t functioning. Working software is most important, even when other measurements can boost performance or efficiency.

Don’t let meticulous documentation or other vanity initiatives divert you. Software development teams have one task: creating and publishing functional software. Agile teams can efficiently deploy new releases by concentrating on this one progress indicator.

8. “Agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely.”

You should be aware that developing solutions requires perseverance and persistence. The best interests of teams, sponsors, and clients must all be recognized for this to happen.

This Agile Manifesto concept underlines the significance of sustainable development, despite the fast pace of an agile team which could lead one to believe the reverse. This entails ensuring a healthy work-life balance and preserving team morale. Doing so leads to consistently high-quality output.

9. “Continuous attention to technical excellence and good design enhances agility.”

According to the Agile manifesto, teams should put up their best effort and continue to grow because management, coworkers, and clients believe in them.

Put it another way, ensure the code is clean and organized and that the product is designed to support future development with minimal disruption. As a result, the development process continues to go well.

10. “Simplicity — the art of maximizing the amount of work not done — is essential.”

Teams working on software development should never waste time on unnecessary complexity. Don’t divide your development time between a variety of pointless hobbies. The Agile Manifesto recommends that teams concentrate their efforts on the few most crucial tasks. Teams must prioritize their features brutally and deliberately to do this.

11. “The best architectures, requirements, and designs emerge from self-organizing teams.”

Management was advised by Principle 11 to allow teams the freedom to create their designs, procedures, and solutions. In conventional hierarchical groups, the decision-making authority typically rests with someone at the top of the chain. A less rigid line of command is encouraged by the Agile Manifesto. Better software development can result from a flatter hierarchy where everyone has a voice.

12. “At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.”

Teams are taught to frequently assess their performance, pinpoint areas for improvement, and apply these changes to the following opportunity. Teams benefit from this by becoming more adept and flexible.

The Agile Manifesto stresses that teams should always build their products in response to customer feedback. The team’s methodology and processes are the same. Teams should think about ways to improve their efficiency and agility over time. Continuous improvement is the key.

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The Purpose of The Agile Manifesto & its Relevance Today 

The four essential values of the Agile manifesto have been created to promote a method for developing software that prioritizes quality by producing goods that satisfy customers’ wants and expectations.

Similarly, the twelve fundamental principles were created to enable a customer-centered work environment, aligned with corporate goals and capable of quick response and pivoting when the user needs and market forces change.

In its quintessential essence, the Agile manifesto was created to provide developers more control, speed up procedures, and support business strategies that put the user first.

Teams can be flexible, respond to change quickly and efficiently, and constantly reimagine themselves according to the values and principles supported by regular consumer input.

Now twenty-one years later, since being published for the first time in February 2001. The Agile manifesto has had a more comprehensive impact than anybody could have imagined. The manifesto not only made software development better but also paved the way for the evolution of countless other frameworks, methodologies, and much more. 

Implementing the Agile Manifesto With ProofHub! 

The implementation of the principles and values of the Agile Manifesto may not be an easy task to undertake, but it is a necessary one. ProofHub allows companies to quickly shift onto an Agile-based approach for all their project management & team collaboration requirements like a breeze. 

ProofHub is a comprehensive Agile project management software that top companies worldwide use. The platform is not only built to near-perfection but also has many features on offer that make the process of planning, organizing, and collaborating an absolute treat. 

Teams can seamlessly interact with each other, share ideas & documents, enable collaboration, and move forward regardless of distance. With ProofHub you can manage all of your projects from a single dashboard. To simply keep track of the time and resources spent on each project, it also offers time tracking and budgeting tools.

ProofHub has a stellar array of features that include Gantt charts, milestones, subtasks, file sharing, version control, and chat. Smartphones running Android and iOS both have a mobile app. To top everything up, you get a 100% free trial when you sign-up for a new account. 

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Workplace Transparency: Why It Matters & How To Cultivate It!

Workplace Transparency: Why It Matters & How To Cultivate It!

Teamwork is the bedrock of success in any field of collaborative work. A company’s success and prosperity are directly linked to the level of trust among the people who make the company. 

Trusting your colleagues enables unprecedented levels of employee engagement and productivity. But the question is, how do you build that trust? The answer is deceptively simple and can be summed up in a single word; “workplace transparency”. 

The dearth of trust in the workplace correlates to the lack of transparency. Ergo, it is simple to understand that if you cultivate openness in the workplace, then that will result in the creation of a highly productive, collaborative, and conducive work environment.  

Transparency in the workplace has remained shrouded in mystery due to the use of vague terminology for far too long. It is time someone broke down the importance, pros, and cons, along with a step-by-step method to implement it within your organization. 

So being the Doers that we are, here is a comprehensive breakdown of the why, what, when, and how of workplace transparency:

What is Workplace Transparency?

If you peel all the layers and look at the concept of transparency in the workplace, it is pretty simple to understand. Workplace transparency is simply a systematic approach to information sharing. This information-sharing aims to benefit the company and its employees by building bridges between people and departments. 

An honest and open two-way communication channel between team members and management (even if you work remotely) is the best example of a transparent work environment. 

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Why is Workplace Transparency Important?

Transparency is ingrained in the culture of the ideal company. It necessitates improved communication, trust, and more employee participation and advocacy. Individuals may feel undervalued and suspicious of management methods if there is little transparency in the workplace. 

Managers can operate transparently by ensuring that their employees are regularly informed about company matters. To improve and maintain a transparent culture, everyone must work together.

What are the Advantages of Workplace Transparency?

The successful implementation of a robust workplace transparency framework can create many advantageous situations for companies. 

Here is a breakdown of all the significant advantages of a transparent workplace: 

1. Builds Trust & Improves Communication 

A transparent work environment enables you to build trust and improve internal communication. Good workplace relationships include decent individual interactions within the organization. 

A transparent workplace allows you to make your employees feel respected and heard, which results in them feeling valued. 

When you make sure that your company has the proper levels of workplace transparency manually or via team collaboration tools, you will see an increase in the overall team happiness & satisfaction.

2. Cultivates Better Employee Engagement

The excellent implementation of methodical workplace transparency allows for higher employee engagement. The increase in employee engagement is due to fulfilling the two fundamental pillars essential for employee engagement; “employee recognition and satisfaction”. 

High levels of employee engagement are critical factors of a productive and effective workplace. If your employees feel that their work has a positive, meaningful, and tangible impact on the company, they are intrinsically more likely to work harder. On top of that, they will be much more likely to remain loyal and innovative in their work. 

3. Creation of Robust Workplace Culture 

Your company’s active effort to implement a transparent knowledge & information sharing culture across the organization enables the creation of robust workplace culture. It allows your employees to see that the management trusts their employees and respects and values their contributions. It is the fundamental role of leaders of the company to set a precedent of what is expected of all employees across the organization regarding a transparent workplace culture.

4. Better Customer Relations & Improved Revenue

All of the above benefits have a snowball effect on your employees. Because your employees are concerned about your company’s performance, the above benefits translate into stronger customer interactions that foster better customer relations. Trusted and appreciated employees are more likely to want their company to succeed.

Not only that, but workplace transparency has a cascading impact that affects your bottom line. Employee engagement, effective communication, and excellent customer service will help you overcome any challenges your company will experience as it grows. You may establish and improve your firm and progressively increase its revenue with fewer obligations and challenges.

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How Can You Cultivate Workplace Transparency: 5 Ways To Do It!

Now the question is; how can you cultivate workplace transparency? The action must be taken in a top-down approach to creating a transparent work culture. Managers and executives will be crucial in crafting your organization’s culture and work environment.  

The following are the top five ways management can encourage a culture of transparency within the workplace: 

#1 Focus On The Big Picture 

Firstly, always have a long-term vision and mission statement for your business. This way, you reduce the chances of your company losing its steam during good and bad times. On the other hand, having a vision for the future also allows you to look at the big picture and adjust your course of action based on actual-world developments such as a pandemic. Understanding the type of transparency and how much of it you need within your organization will be dictated by the big picture vis-a-vis your business. 

#2 Internalize Workplace Transparency 

Radical changes need to be made for rapid growth; hence the most crucial step any manager can take to become more transparent is to include transparency in the company’s policy. This will convey that you are a true leader that cares about your team.

Take these steps to implement transparency inside your department or team if you don’t have enough authority to do it company-wide. Hold a special workshop where you and your colleagues may explore what transparency is, why it is essential, and what steps can be taken to adopt it in the workplace.

#3 Allow Employees To Ask Questions

Coworkers and employees should be able to ask you whatever questions they want or need. It would help if you created a safe space for your employees and coworkers to be vulnerable with you and each other. People may be able to ask questions that they would not usually be able to ask due to the fear of rejection or, worse, humiliation. 

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#4 Evaluate Your Company’s Information Access Framework 

It would help if you evaluated how your company deals with sharing information within its different departments, teams, and employees. 

The desire to maintain complete control by the upper management can lead to different departments and teams being siloed into small boxes of their required field of work. This restricts the sharing of ideas and information, resulting in the stagnation of innovation. 

To cultivate a more transparent working environment, you must focus on creating SOPs that enable a framework to exist that allows for stellar intra-company collaboration. 

#5 Involve Employees Within The Decision Making Command-structure 

You know what’s even better than discussing your decision is including team members in the decision-making process. You can accomplish it in a variety of ways, for example, by conducting a brief poll on a topic. You will receive feedback from others, and in certain situations, a brainstorming session or workshop may be held to identify collaborative solutions.

You’ll become more transparent as a leader due to this decision-making technique, and you’ll be able to make better judgments for your firm.

Cultivating A Transparent Work Environment With ProofHub 

ProofHub is much more than a simple project management tool; it has been designed & developed from the ground up to make management & collaboration a breeze. 

The primary goal of ProofHub is to aid in the creation of a complete digital workplace that brings all aspects of your organization to the cloud and enables better collaboration, enhanced productivity, easier management, and optimized operations. 

Using the right tools is one of the most critical aspects of creating workplace transparency. ProofHub’s features like; “chat, discussions, proofing, time tracking, etc., allow for the entire team to be on the same page and reduces discrepancies between team members enabling them to collaborate better. 

ProofHub offers a centralized dashboard console where you can track and manage all your projects from a bird’s eye view. Project managers can not only learn what/her team members are working on but also know how much of it is done or how much time it would take to complete it. 

ProofHub enables you to foster robust communication and collaboration among team members regardless of physical limitations like distance or time zones. The platform’s broad range of features makes managing tasks and people a piece of cake. 

You can define project milestones, set task dependencies and subtasks, add file sharing, do online proofing, chat, and much more to keep the team united and working in the same spirit to enable an open, transparent and healthy working environment. 

If you hit a hurdle while using ProofHub, do not worry, as it has one of the most proactive support teams on the market. You can always reach out to the customer support team or refer to the support page for any relevant query or concern about the platform. 

Seamlessly manage all your projects like a pro! Sign-up for ProofHub Today!

Wrapping Up 

The cultivation of workplace transparency leads to a workforce that is not only happier and much more productive and engaged with their work. But at the same time, it is exceptionally loyal and brimming with great potential and an innovative spirit. 

While you immerse yourself in the process of creating a transparent work environment, you will be dedicated to your company’s unique needs and requirements. The fundamental truth will always remain the same; “trust is not given; it is earned.” 

7 Project Management Universities Aspiring Project Managers Must Consider

7 Project Management Universities Aspiring Project Managers Must Consider

Are you eyeing a progressive career in project management? 

According to a PMI report, the project management sector will likely witness a 33% increase in job opportunities by 2027. 

That’s great news for millions of aspirants who are preparing to enter this highly challenging and lucrative domain.

 

via GIPHY

Project managers are in high demand across various industries. 

Companies always need qualified professionals to plan and provision the work. 

But wait… 

Do you know that professionals with Project Management Professional (PMP) certification earn a 23% higher average salary than those without PMP certification from a recognized university? 

You must understand that it’s essential to have a Project Management Professional certification first. 

This article provides you with all the information you need related to a career in project management – career paths, potential earnings, recognized certifications, and top project management universities.

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What are the career paths in project management? 

Confused regarding what career path to take in project management? 

Relax. We’ve listed some of the most well-known positions that you can pursue after considering your interests. 

via GIPHY

1. Project manager 

One of the most sought-after career paths in project management, a project manager is responsible for planning, organization, implementation, and successful delivery of projects. 

They oversee the efficient allocation of resources and balance the scope of work to ensure that the project is completed within the set time and budget constraints. 

A person might hold different job titles within this role, like project manager I, II, III, and senior project manager.  

2. Program manager 

A program manager is a project management professional whose primary responsibility is to oversee and coordinate various project programs, products, and other tactical initiatives across the organization. 

A program manager takes a Bird’s eye view of the entire program and strategically assists managers to ensure that successful results are achieved. This job role involves more responsibility as several projects are managed concurrently.  

3. Portfolio manager 

A project portfolio is a compilation of programs and projects managed as a group to accomplish strategic objectives. A portfolio manager’s primary job responsibility entails the centralized management of one or more project portfolios to achieve an organization’s goals. 

This role calls for vast experience and expertise as it carries an enormous responsibility. 

4. Project coordinator 

The project coordinator is often the entry point to becoming a project manager. Project coordinators report to the project manager to support administrative tasks on projects. 

Their primary responsibility is to oversee that daily tasks and activities are completed as project managers can shift their focus on other urgent strategic issues. 

Project coordinators should be adept at time management, organization, communication, data entry, and paying attention to detail to minute things in a project.  

5. Project director 

The leap from project manager to project director means additional challenges, scope, and responsibilities. A project director should understand the company’s goals and objectives deeply. 

As an essential leader of the organization, a project director takes direct reports from project managers and teams. A project director does not get involved in daily project activities and dedicates time across multiple projects simultaneously.  

6. Senior and Executive-level roles 

Many senior and executive-level positions, like the PMO Director and Chief operating officer, are up for grabs for project managers once they gain experience in this domain.  

A PMO Director supervises an organization’s project management office and acts as a key decision-maker when setting and maintaining project standards throughout the company. A vastly experienced project manager with a minimum of 10 years of experience can don the hat of a COO. 

7. Industry-specific project management roles 

Project management professionals are in high demand in virtually all industries. As they gain valuable experience and their careers progress, they will likely find opportunities in promising sectors, like healthcare, construction and engineering, financial services, and software & information technology. 

Project managers must learn and develop skills specific to that field to progress ahead in a specific industry. For example, if you are a project manager in the software industry then you need to have a good understanding of software development to manage software projects efficiently.   

How much do project managers make?

Money matters big time! Yeah, we understand you want to earn a handsome amount as a certified PM. 

via GIPHY

We’ve put together some precise figures that reflect the average salary that PMs withdraw across various industries (for the United States only). 

INDUSTRYPROJECT MANAGER MEDIAN SALARY
Pharmaceutical$129,000
Agriculture, Mining, and Natural Resources$130,000
Consulting$125,000
Aerospace$118,000
Engineering$117,500
Utility$117,875
Government$113,875
Information Technology$114,000

                                            (Median salary reported for the United States only) 

Source: https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/salary-survey-10th-edition.pdf?la=en 

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Are there any certifications globally recognized for project management?

Whether you want to be an IT project manager or want to add project management to your list of soft skills, the following globally recognized certifications will help you hone your PM skills and excel in this highly competitive field. 

Given below are some globally recognized project management certifications that can help you make a successful career in this field. 

  • CAPM (certified associate in project management)
  • CSM (certified scrum master)
  • CSSBB (certified six sigma black belt)
  • PMP (project management professional)
  • GAQM (global association for quality management)
  • CSSYB (certified six sigma yellow belt)
  • CompTIA Project+

Seven Top Project Management Universities In 2022

There’s a strong reason why a large number of people want to graduate from top project management universitiespremium quality of education is valued among global organizations, which means you have high chances of achieving success sooner than later. 

So, we have listed seven renowned project management universities from where you can learn nuances of project management and carve your niche as a highly competent project manager. 

1. MIT Sloan School of Management 

MITSloan - project management universities

Source: https://upload.wikimedia.org/wikipedia/commons/5/5e/MITSloanE62Front.jpg 

One of the world’s leading business schools and top project management schools, The MIT Sloan School of management is the business school of the Massachusetts Institute of Technology in Cambridge, Massachusetts. The school offers project management at the Undergraduate level, under the Management Science discipline. 

An education at MIT Sloan prepares you for your next step, equipping you with the tools you need to lead a team, manage a complex organization, or found your own company. 

2. University of California, Berkeley

UCBerkeleyCampus- project management universities

Source: https://www.berkeleyside.com/2020/04/16/city-community-groups-protest-uc-berkeleys-plan-to-update-long-range-plan-in-middle-of-pandemic 

The University of California, Berkeley is regarded as one of the most prestigious state universities and best universities for project management in the US. The E & PM (engineering and project management) program trains professionals to enhance leaders in Architecture-Engineering-Construction (AEC) and other industries in the management of projects and companies. 

The university offers courses and certificates that cover your professional needs—whether you’re looking to change careers, add project manager to your résumé or enhance your skill set

3. Stevens Institute of Technology, Hoboken, NJ

stevens institute- project management universities

Source: https://www.bizjournals.com/bizjournals/news/2022/03/28/stevens-institute-of-technology-applications-soar.html

Stevens Institute of Technology, the Innovation University, is a premier, private research university in Hoboken, N.J., located in the proximity of New York City. Its Graduate Certificate in Project Management is accredited by the Project Management Institute (PMI) and the Global Accreditation Center for Project Management (GAC). 

The university’s project management graduate certificate program covers both the theory and practice of project management. Concepts, project management tools, metrics for project success, planning issues, risk management, human resources, organizational performance and management of complex programs are presented. 

Classes stress on leadership development and analytical skills, to enable project managers to round out required skills for their toolboxes. 

4. University of Connecticut

uconn- project management universities

Source: https://collegerealitycheck.com/university-of-connecticut/

The University of Connecticut is a top-ranked research institution, with campuses and staff across Connecticut. Expert researchers, faculty, and alumni drive Creativity, Innovation, and Entrepreneurship (CIE) for a better tomorrow. 

The MS in Project Management offered to students on campus was approved and suggested by the program graduates at the University of Connecticut. Students may choose to follow the program on a full-time or part-time basis. 

The curriculum is available to both domestic and foreign learners to hone students’ overall learning experience. It is one of the most popular and renowned project management programs due to its flexibility and inclusion of students from various nationalities.  

5. University of Michigan- Dearborn

University of Michigan–Dearborn- project management universities

Source: https://www.cappex.com/colleges/university-of-michigan-dearborn

The University of Michigan–Dearborn is one of the two regional universities operating under the policies of the University of Michigan Board of Regents.  

The College of Engineering & Computer Science of the University of Michigan Dearborn offers an on-campus or online MS in Program and Project Management degree program. 

Graduate students receive extensive training on how to apply the requisite tools and techniques to create and deliver a project that is on schedule and under budget. Candidates for a project management degree are expected to complete a minimum of 30 hours of credit to graduate. 

Degree holders are eligible for the Project Management Professional (PMP) qualification credential upon graduation. 

6. Southern New Hampshire University

SNHU- project management universities

Source: https://homeschoolingforcollegecredit.com/2019/01/05/southern-new-hampshire-university/

Southern New Hampshire University is a private, nonprofit, accredited institution with more than 3,000 on campus students, over 135,000 online students. 

Project management and operations management is offered at the undergraduate level on campus. Both courses are offered under Business Studies in Operations & Project Management and operations management as an online learning course. 

SNHU’s online project management degree is a way to various progressive career opportunities in this highly in-demand field across multiple industries. 

Under the PM program, you’ll explore project management methodologies and learn the best tools and practices for creating and completing organizational projects. 

7. University of Texas at Dallas 

University of Texas at Dallas- project management universities

Source: https://news.utdallas.edu/news/files/2021/03/ti-plaza-1000-2018-08.jpg

The University of Texas at Dallas is one of the largest public universities in the Dallas area. Students who like to pursue one of the more competitive programs in project management can enroll in MS in Project Management at the said university.

Courses, like project initiation and project preparation are covered in the UT Dallas curriculum, which teaches students how to direct and run a project right from the earliest stages. 

Courses emphasizing on strategic leadership and organizational growth are offered to students to ensure they manage large projects efficiently and maintain progress. Course materials align with the updated PMP Exam Content Outline and prepare you for the PMP exam. 

Conclusion

A certified project manager from a globally accredited university draws attention of leading and reputable companies and enterprises in the private and public sector. 

Seven of the world’s best project management universities listed in this article offer you a range of project management courses that can help you learn new skills and get employment opportunities in different industries. 

Choose your preferred university and kickstart the journey to be a highly qualified and competent project manager. 

Project managers need to use the best tools. Start your ProofHub FREE trial today. 

11 Best Employee Monitoring Software You Can Use in 2022

11 Best Employee Monitoring Software You Can Use in 2022

“The study conducted by the VoucherCloud survey found that, on average, an employee only does just 2 hours and 53 minutes of productive work.”

The rest of the time, most employees use social media accounts, chat with co-workers, and much more, wasting their time on unproductive things. Moreover, there is an issue of mistrust that is growing between managers and employees in today’s modern workplaces. 

Hence, many organizations are using employee monitoring software to assure accountability,  get insight into how employees are utilizing their time and improve the productivity of their employees in many ways as well. 

Because there are a lot of employee monitoring tools available, choosing the best one can be a whole lot confusing. I have checked and reviewed numerous software and in the end, compiled a list of this fine and easy-to-use software that can make the job of monitoring your employees a lot easier.

But before we get started on the list of top employee monitoring software, you should first know what employee monitoring software is and what it does.

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What is Employee Monitoring Software and What It Does Do?

Employee monitoring software is utilized to monitor the activities of employees automatically. This technology helps you to automatically examine productivity, attendance, as well as other activities. 

The functionalities of employee monitoring software are beyond time tracking as well as managing workloads. There is software that has features like keystroke logging and screenshots, but other platforms also track all the activities of an employee. 

For example, large organizations like call centers that have a lot of shift workers install the employing monitoring software on their machines so that they can have full control as well as traceability into their procedures.

The Best Employee Monitoring Software You Should Use in 2022

Here is the list of best employee monitoring software that can help you effectively monitor your employees:

1: ProofHub

ProofHub as Best Employee Monitoring Software

ProofHub is a flexible work management and collaboration software that comes equipped with various features to help managers or business owners to monitor the activities of their employees. Here is how it can help your business:

  • Add Timesheets

ProofHub lets you add multiple timesheets to record data and they can be used for time management, client billing, estimation, tracking, and payroll. By utilizing timers, you can keep track of how long it takes to complete a task. It is also possible to start and pause timers while switching between projects and saving timesheets.

Moreover, if you want to limit the access of timesheets to only specific people, then you have the option of making them private. 

  • Set Time Estimates

Using ProofHub, you will be able to set time estimates to determine how much time it can take to get the work completed. You will also get notified if the time taken has exceeded the estimated time. 

  • Track Time Manually

ProofHub also allows you to track time manually. You just need to enter the hours it took to get the work completed. You will also be able to track the time consumed for billable or non-billable hours manually.

  • Custom Time Reports

ProofHub even lets you create custom time reports of people as well as projects. This way, you can also see logged hours pulled right from your timesheets.

Nowadays, when it comes to projects, they are getting more extensive as well as complicated. It is also obvious that multiple people work on the various parts of projects at times. This is where time tracking software like ProofHub comes into play as you are able to see the status of all the tasks. You can even use filters to track the time of a particular department in order to see how they are progressing as a whole project.

Timers and timesheets of ProofHub provide you with an excellent way to examine the overall work hours and evaluate the productivity of employees.

Boost the Productivity of Your Employees by Switching to ProofHub!

2: Teramind

Teramind employee monitoring tool

Teramind comes among one of the best employee monitoring software as it is excellent for security threat protection. Additionally, it also offers audit as well as forensic tools so that you can analyze any incidents. 

Teramind enables you to analyze the behavior of users on web pages, applications, emails, online meetings, chats, and searches. You will also be able to control devices remotely if required and will have all video recordings of all the activities of users. You can even set restrictions preventing external drive usage as well as detecting unauthorized and unusual network login attempts. 

To secure your company, even more, insider threat detection, negative or abusive behavior detection, and anomaly detection can all be utilized. 

The recent enhancement to its data analytics has helped hybrid teams to make data-driven conclusions concerning their workforce. These improvements concentrate on stopping insider threats and observing productivity while maintaining employee privacy at the same time. 

Using this software, you will be able to view a workforce productivity analysis that includes an active versus idle time analysis. The thorough reports make you know how many hours each employee has worked every day, and how much time they have spent on non-work-related tasks, and on specific projects.

3: Monitask

Monitask as productivity monitoring software

Known as one of the best productivity monitoring software, Monitask helps you to track the performance of employees in order to boost their productivity.  Furthermore, it also has a task as well as project management functionalities assuring that you deliver your projects on time. 

Its time-tracking feature lets you analyze the projects that are taking too much time to get finished on time and utilize plans according to your requirements,  thus making it simpler as well as easy for you to finish your projects and tasks on time.

This employee monitoring software allows you to check how your workers are using their computers during working hours. Therefore, providing you the analysis of the websites as well as applications they utilize during their working time. 

If there is any drop in the productivity of any employee, then you are even able to check the usage of the computer of the specific employee. You can see where that employee has spent their unproductive hours such as spending time on social media channels or something else. 

Not to mention its screen capture feature takes random screenshots so that employees only focus on their work rather than engaging in non-work-related things. 

4: Vericlock

Vericlock assists you in monitoring your employees

Vericlock assists you in monitoring your employees by tracking productivity as well as employee attendance. The employee time tracking option of this software lets employees clock in utilizing their smartphones, via SMS, or via a web browser, ensuring employees are able to clock in wherever they are and whatever device they are utilizing. 

Furthermore, it also enables digital signatures so that employees are able to sign their timesheets and can avert payroll conflicts.

If you want to manage your remote teams effectively, then this can be one of the useful employee monitoring software as it has GPS geotagging functionalities; therefore, enabling you to inspect if your employees clock in their scheduled time as well as at the correct place.

By using this software, you also will have access to photos and videos to check if your remote team is where they say they are working. This amazing software lets you monitor even flexible working hours, making it the perfect choice for employers who want to track freelancers and employees working remotely. 

5: Kickidler

Kickidler is a productivity tracking tool

Kickidler is a productivity tracking tool that provides you comprehensive visibility over your employees’ desktop activities. You can also grant supervisors, department heads as well as team members remote access to their staff members to make sure that they are only concentrating on finishing their jobs and are not doing any activities that could threaten the security of the company. 

As it has a live monitoring feature, you can have access to your employee’s computer screen and can record it, hence enabling you to see what they are doing. Kickidler also has a keylogger that records all of your employee’s keystrokes on their computer.

One can even set up violation triggers by making a filtered list of programs, files, and websites. The monitoring of violations is updated constantly. You will not only be able to review the history of violations an employee has done but also can check how much time he or she has spent on the violation.

This kind of data can significantly help you to recognize employees who need motivation, and deserve a reward. It can also help you to find what methods and techniques you need to implement to help your employees deliver their best.

6: InterGuard

InterGuard provides complete control over employees' computer activity.

InterGuard works by giving you complete control over your employees’ computer activity. It actually works as a surveillance camera inside office-owned devices like smartphones, laptops, tablets as well as desktops. Hence, you will be notified if any wrongdoing has been done during working hours.

This software records all the computer activities and then all the logs can be examined for alerts, audit trails, and much more. The information is also translated into a searchable and report-ready format so that it can be accessed at any time. Only specific individuals and programs have access to sensitive files and data. 

The remote control is one of InterGuard’s most impressive features as it includes the option of remote deletion of files, which is perfect if an enterprise unit gets stolen. This feature does not only allow you to delete files but also to access them or even copy them if needed. 

7: DeskTime

DeskTime is a employee monitoring program

This employee monitoring program ensures that all projects are on track and do not run over budget in real time. While using this software, you are also ensured that your employees are working the entire time while having essential breaks.

DeskTime’s tracking capabilities enable businesses to increase productivity by monitoring desktop activity and providing staff with timed breaks via the built-in Pomodoro timer.

With the help of DeskTime Leave Calendar, this tool also ensures that there will be no shortages of staff. As everyone is able to see this calendar, managers and their teams may plan time off to ensure that enough people are available to complete the job on time.

8: Berqun

Berqun is a time management software

This time management software solution tracks employee activity and generates thorough daily, weekly, and monthly reports of an employee’s metrics, including productivity as well as efficiency scores. Berqun is known to monitor the desktop activities of an employee in a transparent way. 

Various parameters, such as view access, productivity scores, and more, can also be customized. It has integrations with Slack and Windows. Moreover, you are also able to customize your integration by utilizing add-ons that are available to the cloud version. 

9: RescueTime

RescueTime is an employee monitoring program

RescueTime is an employee monitoring program that blocks “distractions” or websites that aren’t relevant to your tasks, therefore letting you and your team focus on more important tasks. This time management program is developed to keep track of individual or group activities. It keeps track of an individual’s or a team’s productivity by allowing you to analyze the amount of time spent on all the tasks, applications, websites, and so on.

You can also use pop-up notifications to notify everyone in your team of their priorities and to divert their attention back to their duties, particularly if they are spending too much time on a certain program or website. It also lets you get a clear snapshot of your team’s daily activities and weekly reports, allowing you to track their productivity and recognize areas for improvement.

10: Connecteam

Connecteam is an employee monitoring tool

Coming with helpful employee monitoring features such as attendance management and time tracking, this software lets you organize as well as review shift schedules.  This way, you can be certain that enough people are working on your critical tasks. You are also able to use the app to deliver newsletters, announcements, and updates to your staff.

Connecteam is a wonderful employee monitoring software if you want to keep track of workers that work off-site. It offers a mobile app that allows field managers to keep track of completion rates and communicate essential data with team members and shareholders.

11. Insightful

Insightful is employee monitoring tool

Insightful is another advanced tool designed for productivity-minded modern teams. Every entrepreneur wants to have a more productive workflow. For this, this employee monitoring tool has become popular, as it helps businesses to track their time and create a more effective workplace. 

 Besides these benefits, screen monitoring with Insightful can give an excellent opportunity to uncover the positive abilities of employees and provide more information about employee skills. Due to the actionable data insights of this tool, you will get to know your team members better and show that you value their hard work.

This tool gives you access to computer activity tracking, regular screenshots, verified attendance, and more. This monitoring solution will help to eliminate human errors and be more informed when motivating them to continue the hard work. Due to the best features of this tool, you will be able to achieve more.

Modern Employee Monitoring Software is more Advanced than You Think 

Nowadays, employee monitoring systems come with the latest technologies like keystroke logging, geolocation, screenshots, and video recording as well as also providing access to webcams installed on remote PCs. Bringing cloud computing into the mix, you are able to capture terabytes of data and store it online, where management can easily access it.

What is more important is that this data just does not lie inert as it can be scanned using pattern-matching algorithms to detect insider threats, track individual and team productivity, and retrace processes that lead to problems as well as data leaks.

The powerful employee monitoring tools can provide you with a bird’s-eye view as these provide complete data regarding employee’s activities. They show everything an employee is doing, what apps they have been using, who they’re conversing with, and what they’re saying. 

When employees violate company policies, these tools use automated logic like keyword triggers and policy rules, to notify managers. Employee monitoring software can also operate in incognito as a disguised procedure, so employees won’t necessarily know when they’re being observed.

Screenshots and screen recordings are one of the most useful features the employee monitoring tools have. Managers can typically set up rules and settings to take screenshots at specific intervals, such as every hour, every 15 minutes, or even every 10 seconds or fewer. 

Some employee monitoring software also lets managers take live screenshots or record continuous video, therefore enabling them to check in on employees’ PCs in real-time or get a timestamped recording of a precise period of time.

How Can Employee Monitoring Software Help Your Remote Teams?

Employee monitoring software can assist employees and management in dealing with some of the problems that come with remote work, such as attendance, productivity, and security. 

When employees are working in the office, managers take a quick walk around the office to see who is working or not. Managers can also do this remotely by only using the right employee monitoring software as it holds employees accountable for the work they say they are doing.

Working from home comes with a range of distractions that aren’t as prevalent at the office like child care, housework, errands, and much more, but not all employees will admit to having difficulty focusing. Employee monitoring software can help you identify who is productive and who needs additional guidance or assistance. It also has the functionality to tell you what times of day your staff performs best and what technologies they need to be productive.

A remote worker might potentially pose a security risk to your company. It can expose your organization to security breaches if an employee accesses company information through an insecure public Wi-Fi connection. Monitoring software can assist you in identifying potentially high-risk remote employees and blocking harmful information.

The Benefits of Using Employee Monitoring Software

  • It Helps in Effective Management

You will be able to develop a more efficient team by evaluating the data collected from the software system.  Information can be utilized to highlight an employee’s strengths and weaknesses. Comprehending where people struggle and excel will aid in distributing the appropriate tasks. This will also aid to organize the essential training of employees, allowing them to make better use of the tools. All of this would result in improved career advancement for employees. 

  • It Assists in Engaging the Team

Data from monitoring software can be analyzed to see if employees are fully engaged in the tasks they are given. Employees who do not feel fully involved in their work will feel disconnected from the rest of the team. It is impossible to get the best out of an employee unless he or she is fully committed to the job and offers 100%.

  • It Helps in Financial Growth

Unproductive time results in revenue loss. Therefore, using the best employee monitoring software can assist in determining the reasons for the team’s unproductive time. There can be a variety of reasons responsible for this. A simple delay in a process cycle could be causing team members to waste time. Such delays must be resolved as soon as possible. A productive team will always lead to the financial success of the organization.

  • It Helps in Security and Safety

Nowadays, one of the important concerns for all companies is safety and security. As hackers are getting smart, a powerful system to prevent hacking is required. Employee monitoring software can track the browsing activities of employees and can also detect email spam. These monitoring systems can prevent employees from not visiting or opening phishing emails as well as websites.

  • It Prevents Breaching of Data

Any malicious activity in the system can be prevented by tracking staff activities. Data can be compromised in different ways, so that is why there should be a powerful mechanism in stopping this from happening. By implementing employee monitoring software, you won’t have to worry about any data breach as these systems have very effective mechanisms that can detect any suspicious activity. 

  • Get a Bird’s Eye View of all the Data

With the help of ProofHub which comes with employee monitoring features, you will be able to see all-time data of employees across all projects, billable or non-billable, project progress as well as status in much detail. So, you do not have to go through projects over and over again.

Conclusion

If you want to take full advantage of employee monitoring software, then focus on your organization’s requirements and how much clarity your employees will have using the particular software.

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There were already some concerns regarding the importance of employees’ time as well as efforts, and now the new work-from-home norms has emphasized it even more. Hence, managers are having a difficult time defining and tracking their employees’ productivity as dispersed teams mean more adaptable and non-uniform working time.

But as a manager, you have to keep everyone on track towards one common goal. You can also offer some freedom to your employees so that they can deliver the best work. Along with this, you need to use the organizational tools that have become more than necessary for dispersed teams which are not working in an established office environment. 

A Guide To The Best Business Process Management Software

A Guide To The Best Business Process Management Software

Introduction 

The Business Process Management (BPM) market is expected to increase at a CAGR of 12.0% between 2021-2028, from USD 11.84 billion in 2021 to USD 26.18 billion in 2028.

The growing trends are not surprising considering the potential of business process management tools in helping businesses achieve productivity growth and reduction in cost. 

So, what is BPM software, and what are the reasons that make it quintessential for a company’s growth? 

Read on to get in-depth information about everything you need to know about business management software. 

What is BPM Software?

The Business Process Management Software enables companies to streamline and manage their business processes. The BPM software automates business processes through automation via a series of different workflow apps. 

BPMS helps organizations formulate everyday processes to identify and remove potential bottlenecks and keep a check on costs to make daily operations as efficient as possible. 

Though it was out of reach for smaller businesses at one point in time, BPMS now enables them to compete with larger organizations. 

It should be noted that business process management tools can be necessary for heavily regulated industries, like finance or healthcare, to stay compliant. 

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Why Does Your Company Need Business Process Management Software?

Business processes are essential to a company’s uninterrupted operations. 

Market trends and customer demands continue to evolve over time. Businesses have to ensure that their activities are as efficient as possible as they adapt to changing market conditions. 

Traditional manual processes in this digital age are nothing more than serious time killers and energy drainers. 

Take a Business Process Management Software (BPMS) and it will automate processes, track business performance, and give the details of how well business processes operate in real-time. 

Here are some STRONG reasons why your business needs a BPMS in today’s highly-competitive market scenario. 

  • To align your business processes with the company vision and goal
  • To cut down repetitive, mundane tasks, which end up consuming unnecessary extra time and efforts of your workforce
  • To identify and eliminate potential bottlenecks to ensure better productivity
  • To make your business processes more agile to adapt to ever-changing business conditions
  • To have greater control over your business operations – what tasks are running, who is working on them, and whether tasks are progressing in the right direction to meet deadlines or not 
  • To improve your team collaboration through instant chat, real-time updates, discussions, and file-sharing tools. 

What is The Difference Between BPM Software and Workflow Software? 

Both workflow management software and business process management software are designed to help businesses make their operations more efficient, but these solutions do it differently. 

Let’s take a look at how BPM software and Workflow software are different. 

 

Business Process Management Software

  • Ideal for coordinating interactions in departments across an organization (as well as external systems)
  • Enterprise-ready, scalable, and expensive
  • BPMS provides a complete picture of the entire business operations

 

Workflow Management Software

  • Best suited for organizing people and documents and helping employees do their jobs better
  • Improves overall resource utilization 
  • Less complex, less scalable, cheaper, and faster to implement 

Must-Have Features of Business Process Management Software 

  • Intuitive UI 

A powerful BPM software allows organizations to efficiently streamline and automate sophisticated and complex business processes. However, the tool should also be user-friendly and intuitive for users. 

They should not feel overwhelmed while navigating its features. Low-code BPM tools allow users to create and manage their business processes with little to no support from the IT dept. 

  • Enterprise Collaboration

As remote work continues to be a preferred mode of work for organizations and employees, it’s important to choose a BPM software that facilitates seamless collaboration between teams, clients, stakeholders, and the senior management of the organization. 

From file sharing and online proofing to instant messaging and discussions, BPM software solutions should offer a central hub for remote teams where users can manage and collaborate on various aspects of their work. 

  • Real-time reports and Analytics

Reporting and real-time analytics are crucial components of any business process management. BPM platforms automate both these processes so you can track the performance of both individuals and projects to plan ahead. 

You should be able to analyze real-time analytics and metrics that show how things stand currently in the project at moment. You should be able to know the pace at which tasks are completed to adjust plans accordingly. 

  • Mobile Optimization

These days, professionals are managing business processes on the go, on various devices. The best BPM software solution should not restrict your team to desktops or laptops. It should be mobile-optimized to encourage improved accessibility and business improvement. 

The latest BPM solutions are well-equipped with advanced functionalities, like integration with third-party applications, so that users can manage projects anytime, even when they are working remotely

  • Visual workflow modeling 

Intuitive visual representation of the workflow model is an essential feature that you’d expect from any top-rated business process management software. Business users have to capture and design the process flow in a workflow engine. 

A graphical or visual workflow allows users to design the processes and set them in motion quickly. 

  • Agile process management

A good business process management software should support Agile methodology to make the tool more adaptable and versatile. Your predefined business processes might need to be changed according to a varied working environment. 

The best BPM solution should allow you to – fix data on the move, allow you to change decisions, and allow to review, reopen or transfer the process. 

An agile BPM software will assist you to troubleshoot the issues and prevent repetitive tasks. 

  • Customizable and Scalable 

Business environments are constantly undergoing change. An end-to-end customizable and scalable BPM solution is important for businesses to stay ahead of the competition. 

Your chosen business process management software should allow you to customize the process flow including creating task dependencies, designing live reports, scheduling notification deliveries, etc. 

How to choose a BPM software option (3 points to consider)

Here are three vital points to consider when choosing the best business process management software for your business. 

  • Usability. 

The user experience should be the foremost priority. Are your team members comfortable with the BPM software? Do they find it easy to use? For example, if users are tech-savvy then you can opt for a complex BMP tool. 

If not then it’s wise to choose an easy-to-use business process management solution with a simple learning curve. 

  • Cost.

Cost is one of the most important factors for most businesses when they are considering a BPM tool. However, it is suggested that you should calculate the ROI instead of checking the cost.

The return on investment should justify your investment in the BPM tool. Vendors that offer flat-rate pricing plans without compromising on the functionality of the tool should be your automatic choice. 

  • Customer Support.

The best business process management software should offer excellent customer support service. It’s likely that users can come up with some technical snags while using the tool. A good customer support service can fix such issues quickly and guide users while navigating through. 

There are many BPM software available, but you should only go for the one that offers timely customer support service. 

Top 5 Business Process Management Tools For 2022

Now that you have a clear understanding of Business Process Management Software and its functionality, it’s time to go through some of the best BPMS tools available in 2022. 

You can go through each tool and its features to assess which one suits your organizational processes the most. 

1. ProofHub

ProofHub is a top Business Process Management Tool

Ideal for: Teams and businesses of all sizes across various industries

Free trial: Yes 

Pricing: Fixed, flat-rate pricing starting at $45 per month when billed annually, unlimited number of users. Click here for more information on pricing plans. 

ProofHub is a SaaS-based work management and team collaboration software that can help businesses and teams achieve more efficiency and productivity in less time and effort. 

Offering a suite of powerful workflow and collaboration tools in one place, ProofHub allows your widely distributed teams to be on a single platform with clients and other stakeholders for improved planning, organization, and collaboration on tasks and projects. 

Some useful features of ProofHub for Business Process Management are: 

  • Task management ensures even workload and clear distribution of job responsibilities among employees 
  • Communication features, like Chat, Discussions, Announcements, and Real-time notifications allow the quick exchange of information, ideas, and feedback
  • Collaboration features, like Online proofing and File sharing help team members, coordinate effectively on tasks 
  • Time tracking tool enables people to assess how much time they are spending on different tasks
  • Two default workflows are available – Basic workflow (to-do, done) and Kanban workflow (backlog, in-progress, complete). You can create custom workflows to improve work process efficiency.
  • A scheduling calendar brings all your events, tasks, and milestones to one place to make sure you don’t miss out on anything important

“Looking for a powerful, all-in-one BPMS? Look no further than ProofHub. Book your demo!” 

2. Monday 

Monday as business process management software

Ideal for: Medium and large enterprises

Free trial: Yes

Pricing: Pricing starts at $24 per month when billed annually

monday.com is a popular project management tool that offers a number of useful business process management features that help organizations to plan, execute, and implement business processes in a visual collaborative space. 

monday.com can help your business by managing and automating its daily activities. You can use the tool for efficient project planning, monitoring team tasks, and project timelines. monday.com offers unlimited file storage and activity log

Some useful features of monday.com for business process management include: 

  • You can create custom dashboards, and track progress, timelines, and budgets at a glance 
  • Customizable boards keep everyone on the same page and allow seamless team collaboration across departments 
  • Improve workflow with a clear breakdown of your team’s resource capacity 
  • Automations help your team to be free of redundant manual tasks
  • Timeline, Calendar, Charts, and other views display tasks’ progress 
  • Workdocs allow live collaboration among team members   

3. Process Street 

Process Street is business process management tool

Ideal for: Small enterprises

Free trial: Yes 

Pricing: Pricing starts from $25 per full member, per month

Process Street is counted among the best business process management tools available for smaller enterprises. It offers a simple and powerful way to manage your team’s recurring checklists and procedures, and its simple interface helps you create structured documents and collaborative tasks within seconds. 

You can create recurring tasks, checklists, and automated workflows on an intuitive drag-and-drop interface. However, the software has a steep learning curve and it can be difficult to visualize advanced workflows. 

Some useful features of Process Street for business process management include: 

  • Zapier integration allows users to connect with over 1000+ apps to automatically schedule and assign workflows  
  • Strong form-building capabilities can have dependencies on workflow 
  • Track activities across projects from dashboards and get notified when tasks are done
  • Intuitive keyboard shortcuts and drag-and-drop make it easy for anyone to use 
  • Conditional logic allows users to create truly dynamic workflows with if/then logic that adapts to your team’s changing needs 
  • Schedule daily, weekly, and monthly workflows, and save time by automating your tasks 
  • Forms allow you to capture structured data in your workflows, input data manually, and send it to and from apps you already use 

4. Wrike

Wrike is an efficient business process management tool

Ideal for: Small Enterprises 

Free trial: Yes 

Pricing: Paid pricing plans start from $9.80 per user, per month

Wrike offers various features that you’d expect from any efficient business process management tool. Integration capabilities, request forms, and reporting tools enable businesses to track, analyze, and automate processes to achieve more efficiency and optimal utilization of resources. 

Wrike allows businesses to harness the power of Artificial Intelligence to drive efficient processes and improved results. Pre-built workflows speed up projects like event management, product delivery, and onboarding.  

Some useful features of Wrike for business process management include: 

  • Custom request forms collect details, auto-create, and auto-assign tasks to the right teams
  • Advanced communication tools – voice commands, smart replies, and document processing help teams across different departments exchange vital information quickly 
  • Interactive Gantt charts offer a timeline view of your projects and their progress
  • Advanced analytics provide real-time updates on all your projects to gain better performance insights and make informed business decisions
  • An online work to-do list enables you to manage all your team tasks from one place. 
  • Seamless resource management ensures a balanced workload and ensures quality work as the right people are assigned to the right tasks 

5. Appian 

Appian is an efficient business process management solution

Ideal for: Large enterprises

Free trial: Yes 

Pricing: Pricing available on quote 

Appian is a Low-Code platform that is designed to help businesses maximize their resources and significantly improve operational efficiency. Appian unifies all your resources (people, technologies, data) in a single workflow. 

This efficient business process management solution accelerates customers’ businesses by discovering, designing, and automating their most important operational processes. Businesses can expect to build their apps 10x faster, reduce maintenance costs by 50%, and gain superior functionality as compared to traditional development. 

Some useful features of Appian for business process management include: 

  • Process mining enables users to identify bottlenecks and take timely actions 
  • Monitor key metrics and KPIs to ensure conformance to process standards
  • Custom metric thresholds and automated alerts help process owners be aware of new areas for improvement 
  • Design optimized workflows and automate them from within a single platform 

Why Choose ProofHub as Your Business Process Management Software? 

As a top-rated business process management tool, ProofHub offers a comprehensive suite of powerful features under one virtual roof for businesses and teams of all sizes, across various industries. 

Use ProofHub to plan, organize, and execute your business processes efficiently and achieve exceptional results. Request forms, ease of usage, and reporting tools make ProofHub the ideal choice as your go-to BPM tool. 

Get started today with a FREE 2-week trial