Missing deadlines. Long messy email threads. No idea of who will be working on what. Conflicts between team members. Poorly planned projects. Ideas not discussed enough. Scattered and missing files. Waiting for hours to get answers. Delayed feedback. And so on.
Is your business buried under the same fundamental problems? Does your team have communication issues? Is ineffective communication a major part of your business? If the answer to all is a yes, it’s time to organize your team communication and bring everything into one place.
In research where 400 surveyed corporations (with 100,000 plus employees in the U.S. and U.K.) it was estimated that communication barriers cost the average organization $62.4 million per year in lost productivity.
Since a very long time, ineffective communication is being on the top concerns for a successful business. And it is worthy to know, how to communicate? What are the effective communication skills? And how to promote happy communication?
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What is Communication?
There are many definitions of communication, like:
- Google definition: “the imparting or exchanging of information by speaking, writing, or using some other medium” and “means of sending or receiving information, such as telephone lines or computers.”
- Merriam-Webster Dictionary definition: “the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.”
What is Effective Communication And Why it is Necessary?
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Definition: Communication serves as the foundation of every facet of a business. Effective communication is communication between two or more persons with the purpose of delivering, receiving, and understanding the message successfully. It is the process of information sharing between team members in a way that keeps in mind what you want to say, what you actually say, and what your audience interprets.
The scientific study of communication can be divided into:
- Information theory that is related to quantification, storage, and communication of information;
- Communication studies that involve human communication;
- Biosemiotics is communication in and between living organisms in general.
The Seven C’s Of Effective Communication
To make sure you communicate in the most effective manner possible, you need to know what are the 7 principles of communication. Therefore, below list of the 7Cs of communication, also known as the 7 principles of communication, will provide you with a useful checklist to ensure good communication in the workplace.
When your message that you want to convey is concrete – not liable to have fallen, your audience (team or clients) will have have a clear picture of what you’re trying to tell them. It will only be concrete when it has suitable data that backs it up. Your argument should be supported by factual material that includes data and figures, leaving no space for the audience to imagine the things.
The whole point behind your message will be useless when you are not coherent. You need to have a good understanding of what goes where and what comes when. Coherent communication is logical. It is a well-planned, logical and sequential manner of communication. There should be a good connection with the main topic and the flow should be consistent.
The purpose of your message should be clear so that the reader doesn’t head up scratching his/her head to understand what you mean. Be clear of what format do you want to say it in. Be clear about your goal or purpose. Your readers shouldn’t have to make assumptions regarding what you’re trying to say. For example, the sentences should be short, prefer the active voice and state it in separate bulleted points.
Commitment is a major part of workplace communication skills. It simply measures one’s dedication and the degree to which one communicates surety in the argument. It convinces the prospects kindly. A well-committed message will leave a greater impact and increase your morale.
The choice of words matters when you are communicating at work. Your words shouldn’t leave your team confused. You need to communicate your message in the least possible words, have the consistency of tone, voice, and content so that you can save time. There is no room for repetition. Try to use short sentences and short words.
Never leave your sentences incomplete. Each message must have a logical conclusion. People shouldn’t be left wondering if there is more to come. Make sure you communicate completely that includes the need to be informed and take action.
Let’s keep it positive. Your argument should make the other person respectful. Try your best that in your communication you’re honest, respectful, open and polite. Say it with proper care and it will be perfectly effective and important. Offensive words can put off people.
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Importance of Communication in the Workplace
Gallup’s report on the “State of the American Workforce” reveals only 13 percent of the nearly 31 million employees surveyed said their leaders’ practice and cultivate effective workplace communication.
When it comes to communication in the workplace, good communication is an integral element. Do you know the power of good communication in the workplace?
- Take you a long way to building effective teams
- Let everyone have a voice to communicate freely
- Openly communicate ideas without the fear of outrage
- Good communication increases employee engagement
- Fosters a more productive and talented workforce
- Work satisfaction for always
- Eliminate misunderstandings, ambiguities, and questions
- Builds a safe place for people to think creatively
What are the 4 Types of Communication?
- Verbal communication: conversations, interviews, calls
- Intrapersonal – conversations with ourselves
- Interpersonal – one-on-one conversation
- Small group – press conferences, board meetings, and team meeting
- Public – presentation, public speeches
- Non-verbal communication: voice tone, facial expressions, postures
- Written communication: letters, memos, reports
- Visual communication: photographs, videos, films
Improving Communication: Tips for Effective Workplace Communication
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Effective communication includes not just the 7 Cs of communication but also overcoming other barriers to communication. Common barriers to effective communication may occur at any stage in the communication process leading to confusion and misunderstanding. Here are some effective communication techniques for you to overcome the barriers and have effective communication:
Give Your Whole Attention
Have you ever been in communication where someone was busy looking at their smartphone while talking or listening to you? That’s called being absent-minded. It’s a sign of poor communication. Therefore, be mindful of how you’re communicating. Offering a full focus by maintaining eye contact during conversations and meetings will contribute greatly to effective communication. Nod your head affirmatively while in a conversation to convey your focus visually.
Get a Team Communication App
Lack of communication can be a major buzzkill for numerous workplace failures. Team communication apps are getting quite popular today to make life easier and collaborate well. It is actually quite time-consuming for teams, clients, and managers to keep track of long email threads. This is where team collaboration app makes all the difference – helps users to work together on different activities and projects and breaks all barriers to effective communication.
Pro tip: Not using team communication software like ProofHub will probably cause communication errors between teams. Users have seen a tremendous difference in how they work since they started using ProofHub.
Inform and Inspire
More than just passing on the information, be careful of explaining and clarifying your thoughts and ideas to have an effective one. Passing the information is just half the equation. Plan ahead what you want the audience to remember from the conversation. Do you want them to take any kind of action? The most effective communication will make your people take action.
Practice Active Listening
Employees who listen well tend to work better. Listening is twice as important as talking and one big important part of effective communication skills in business. Listening should not be taken for granted. Do not just sit back, barely awake, letting the speakers words wash over you. The more you listen well, the better you receive the information.
Do you know how to listen well? Here’s how?
- Make eye contact with the speaker
- Respond appropriately
- No interruptions, please
- Examine your body language
Choose the Best Method of communication
To communicate well means to understand and be understood. Knowing the right methods of communications is as important as having effective communication skills.
- Visual communication via charts, maps, images, and graphs.
- Verbal communication through face to face, by phone and other media.
- Non-verbal communication through body language, eye contact, gestures.
- Written communication through letters, e-mails, books, magazines, and the internet.
Don’t Beat Around the Bush
Keeping in mind the importance of communication at the workplace, the next big thing is clear, concise communication. Whether you’re into a verbal communication or non-verbal communication, do not get into a long speech to get your point across. You do want to respect everyone’s time, so be brief, to the point, and balance brevity with a human touch.
Interpersonal communication skills will do good to both your professional and personal life. You will need it every day in your life. It includes skills related to emotional intelligence or being able to understand your own and others’ emotions. For example, high self-esteem and confidence can help you have more positivity about yourself and what you can do, including communication. And positivity leads to effectivity.
Confident, Persuasive, and Patient
There is a difference between being able to communicate and to communicate effectively. Along with the above tips, having just a little of patience, confidence and persuasiveness can help you communicate your information more effectively. Confidence means to take care of what your body language is. Your own sense of self-worth will make you feel effective, rather than helpless.
- Keep your arms uncrossed
- Maintain an erect posture
- Maintain eye contact
- Keep your devices away
Effective Communication Skills
Growing better communication habits for the future means practicing effective communication skills and being a powerful communicator. But what are the examples of effective communication? Well, here are 3 communication skills you should work on:
- Be aware of your body
Your body tells a story about you.
- Crossed or folded arms – Defensiveness
- Hands held behind the body – Confidence
- Mending clothes, accessories, watch– Nervousness
- Clenched fists – Anger or anxiety
- Squeezing hands – Self-soothing
- Active listening – That means being completely present of what the speaker is trying to impart.
- Delivering with confidence – You need to develop a strong delivery by being patient, kind to yourself, and slowing down.
- Keep it Positive
Last but not least, try to stay positive. No matter whatever state of mind you are in, being positive will save you from getting into a bad conversation.
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What Are the Benefits of Effective Communication in the Workplace?
There are numerous benefits of effective communication. You’d surprised how effective communication brings a big change in the workplace. Let’s learn how it will benefit you.
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Remember it starts with you to create new effective habits to improve communication in the workplace. You can not definitely ignore how you communicate. Grow to be a good communicator to have strong conversations.
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