ProofHub helps our customers to remain assured of their designs
and let’s us reap customer happiness from around the globe.
Keep up the great work ProofHub!
- Robert Clark
artisanink

Company overview

Artisan Ink is one of the best websites to shop various custom t-shirts for school, colleges, sports teams. You can design your own custom t-shirts online, get highest quality custom screen printing, embroidery and garment decoration on a wide variety of customizable products.

Challenges faced

Artisan Ink has a design lab in place where customers can easily design custom hats, sweatshirts, polos of their choice, with many color options and styles. They pick a product, type their text on front or back, add their logos, clip arts and more. But as not all the customers are true designers, placement and alignment of these elements is never perfect, resulting in a not-so-professional output in the end. So, Artisan Ink needed a way to help the customers by touching up their final designs before printing with their permission and approval.

Solution chosen

While ordering custom designed products on Artisan Ink, the customers are asked, if they would like Artisan Ink’s designers to tweak the designs before printing. If opted, those customers get added to Artisan Ink’s ProofHub and their print job gets added as a new project, along with the designers who are already assigned to the project and takes care of the requests.

As Artisan Ink has a defined SLA time, ProofHub automatically calculates and
adds the delivery milestone date to the project’s calendar, and notifies
the designers and customer about it.

Customer login details stays the same as their Artisan Ink’s login, so they don’t have to remember two different credentials. As Artisan Ink has a defined SLA time, ProofHub automatically calculates and adds the delivery milestone date to the project’s calendar, and notifies the designers and customer about it.

Once the designers are done with touchup, they upload the designs on the hub and customers provide their feedback using ProofHub’s inbuilt proofing tool. The process goes on till the time customer is not ready to give the design a go for printing.

A simple tool to streamline creative work

For Artisan Ink feedback is crucial, which is why ProofHub is so important to receive it as fast, efficiently and easily, as possible. Otherwise, asking for feedback through emails can be very tedious and is often done out of context.