http://www.proofhub.com/support/ Project management made easy en Fri, 10 Sep 2010 05:52:16 +0000 http://www.proofhub.com/support/topic/how-do-we-upgrade-or-downgrade-the-account#post-54 Mon, 21 Jun 2010 12:50:50 +0000 ProofHub Support 54@http://www.proofhub.com/support/ <p>The account owner is the only person who can upgrade or downgrade the account. To upgrade or downgrade go to settings &amp; then Account Settings you can see the various plans options. </p> http://www.proofhub.com/support/topic/how-do-i-save-my-chat-histories-and-view-them-later#post-53 Mon, 21 Jun 2010 12:48:19 +0000 ProofHub Support 53@http://www.proofhub.com/support/ <p>In ProofHub chats history is always 'On' and the saved chats are located in the "Chats History" tab, where each chat is distinct, marked with the person you were chatting with.</p> <p>Saved chats can be easily viewed and posted as Topics for further discussions with your other ProofHub users. And of course, you can easily search for a chat using keywords or the name of the person you were chatting with. With chat history saving, you never have to worry again about losing something important from your chats. </p> http://www.proofhub.com/support/topic/how-to-deletecancel-the-account#post-52 Mon, 21 Jun 2010 12:45:25 +0000 ProofHub Support 52@http://www.proofhub.com/support/ <p>The ProofHub account owner is the only person who can cancel the account. To cancel, go to settings and click Account settings. Go to the section that says " Need to cancel your account?" </p> http://www.proofhub.com/support/topic/how-do-i-add-people-to-the-chat-and-how-can-i-chat-with-them#post-51 Mon, 21 Jun 2010 12:42:57 +0000 ProofHub Support 51@http://www.proofhub.com/support/ <p>As soon as you add a colleague, client, user in your ProofHub to give them access to project they show up in your chat users list as well. You do not have to add them separately.</p> <p>Your ProofHub account is automatically enabled with chat features. When you're signed in to ProofHub, you should always see a Quick Contacts box along the bottom right of your screen. Clicking on a name in Quick Contacts will start a chat session.</p> <p><strong>P.S.</strong> People that you see in your chat list are the ones who also are a part of the projects assigned to you. People from the other projects that you are NOT a part of will not appear in the list. </p> http://www.proofhub.com/support/topic/can-i-work-with-files-on-the-server-or-do-i-need-to-download-them-first#post-50 Mon, 21 Jun 2010 10:58:44 +0000 ProofHub Support 50@http://www.proofhub.com/support/ <p>If you want to edit a file, you’ll need to download it and make changes locally. Then you can upload the new version of the file. </p> http://www.proofhub.com/support/topic/how-do-i-attach-files-to-topics#post-49 Mon, 21 Jun 2010 10:39:58 +0000 ProofHub Support 49@http://www.proofhub.com/support/ <p>Post a new topic (or edit an existing one) and click the link that says “Browse a file”.</p> <p>You can choose a file on your computer and upload it. Each file should be under 100MB. All files for a project can be viewed by clicking the “Files” tab. </p> http://www.proofhub.com/support/topic/how-can-i-stop-receiving-email-notifications#post-48 Mon, 21 Jun 2010 10:35:48 +0000 ProofHub Support 48@http://www.proofhub.com/support/ <p>If you’d prefer not to receive email notifications on new comments, you can unsubscribe by clicking on 'unsubscribe now' at the top in the comment's panel. </p> http://www.proofhub.com/support/topic/how-do-email-notifications-work#post-47 Mon, 21 Jun 2010 10:33:17 +0000 ProofHub Support 47@http://www.proofhub.com/support/ <p>Email notifications let people stay up to date on topic threads via email. When you are subscribed to the topic, you’ll get an email notification each time someone else posts a new comment on that topic.</p> <p>It’s easy to notify people about one of your topics. When you post a topic you’ll see a section that says, “Select people to be notified” Select whomever you want to be notified. Selected people will receive a copy of the topic via email and will also receive any comments posted to that message via email too (they can unsubscribe at any time). </p> http://www.proofhub.com/support/topic/can-i-add-someone-to-the-email-notification-list-after-a-topic-has-been-posted#post-46 Mon, 21 Jun 2010 10:29:23 +0000 ProofHub Support 46@http://www.proofhub.com/support/ <p>You can still add someone to the email notification list for a topic after it is posted. Just click on the 'Manage' tab in the Topic's panel. Go to 'Manage Contacts' and select the person from the list which says 'Select people to be notified'. </p> http://www.proofhub.com/support/topic/how-can-i-add-a-task-under-a-milestone#post-45 Mon, 21 Jun 2010 09:47:52 +0000 ProofHub Support 45@http://www.proofhub.com/support/ <p>To add a task under a milestone, click 'Add Task', just below the particular milestone, in 'Milestones &amp; Tasks' tab. </p> http://www.proofhub.com/support/topic/do-milestones-send-emails-when-they%e2%80%99re-due#post-44 Mon, 21 Jun 2010 08:30:42 +0000 ProofHub Support 44@http://www.proofhub.com/support/ <p>Yes, you can have Proof Hub send you an email reminder 48 hours before a milestone is due. When creating a new milestone, check the box that says “Remind me 48 hours before of this milestone's deadline”. </p> <p>Other than this, at the time of milestone creation, automatically an email is fired to all the contacts who have been assigned the milestone. </p> http://www.proofhub.com/support/topic/how-do-i-assign-a-milestone-to-someone-else#post-43 Mon, 21 Jun 2010 08:26:28 +0000 ProofHub Support 43@http://www.proofhub.com/support/ <p>To create a new milestone that is to be assigned to someone else, click on the 'Milestones &amp; Tasks' tab. Then click the 'Add Milestone' link at the top right of the page.</p> <p>Fill the required details like 'Project', 'Due Date' etc and select people from 'Who's Responsible' list to assign the milestone. Save it by clicking on 'Add Milestone'. </p> http://www.proofhub.com/support/topic/if-i-delete-a-person-will-proof-hub-also-delete-the-stuff-that-he-has-posted#post-42 Mon, 21 Jun 2010 07:41:00 +0000 ProofHub Support 42@http://www.proofhub.com/support/ <p>Deleting a person just removes his access to your account, it doesn't delete any of his past activity in projects. </p> http://www.proofhub.com/support/topic/what-is-the-difference-in-removing-a-person-from-a-project-and-deleting-them#post-41 Mon, 21 Jun 2010 07:36:16 +0000 ProofHub Support 41@http://www.proofhub.com/support/ <p>When you remove someone from a project, you are just preventing him from accessing the project. You are not deleting him from the system completely. That person can still access other projects.</p> <p>When you delete a person completely, you permanently remove him from the system. They can no longer log in or gain access to your Proof Hub account. </p> http://www.proofhub.com/support/topic/how-do-i-delete-a-company#post-40 Mon, 21 Jun 2010 07:28:14 +0000 ProofHub Support 40@http://www.proofhub.com/support/ <p>Go to 'Contacts' and find the company you want to remove. Click where it says, 'Manage' and then click on 'Delete Group'.</p> <p>Note: Removing a company will automatically remove all the contacts under that company. After a company is removed, none of the contacts will have access to any of the projects on the hub. </p> http://www.proofhub.com/support/topic/how-do-i-add-people-to-companies#post-39 Mon, 21 Jun 2010 07:17:00 +0000 ProofHub Support 39@http://www.proofhub.com/support/ <p>Go to 'Contacts' and find the company you want. Click where it says, 'Add Contact'. Fill the details of the person and save. </p> http://www.proofhub.com/support/topic/how-do-i-add-a-person-or-company-to-a-project#post-38 Mon, 21 Jun 2010 07:07:49 +0000 ProofHub Support 38@http://www.proofhub.com/support/ <p>To add a person or company to a project: Select the particular project under 'Projects, Topics &amp; Proofing' and click on 'Manage Contacts'. Select the person/company you wish to add to the project and save. </p> http://www.proofhub.com/support/topic/how-do-i-rename-a-project#post-37 Mon, 21 Jun 2010 06:59:51 +0000 ProofHub Support 37@http://www.proofhub.com/support/ <p>To change the name of a project, go to 'Projects, Topics &amp; Proofing' tab and click 'Manage Project'. From here you can edit the project name. </p> http://www.proofhub.com/support/topic/how-do-i-add-a-person-from-a-different-companygroup-to-a-project#post-36 Mon, 21 Jun 2010 06:43:48 +0000 ProofHub Support 36@http://www.proofhub.com/support/ <p>To add a person to a project you first need to add their company/group to the hub. Go to 'Contacts' and click the 'Add Group' tab. Enter the company/group's name. Now you need to add the person to this company/group. For this click the 'Add Contact' tab and enter the details of that person.<br /> Then go to 'Projects, Topics &amp; Proofing' and click 'Manage Contacts'. Select people you wish to assign the projects. Save it. </p> http://www.proofhub.com/support/topic/are-there-setup-or-termination-fees#post-35 Sun, 20 Jun 2010 08:55:42 +0000 ProofHub Support 35@http://www.proofhub.com/support/ <p>We do not charge setup fees or termination fees. The fixed monthly fee based on the plan you've chosen if what you pay only. Also, we also do not charge based on number of people/accounts you add in your ProofHub so you can have as many people/accounts in your ProofHub as you want without paying anything extra at all. </p> http://www.proofhub.com/support/topic/can-i-change-colors-and-can-i-upload-my-company-logo-on-my-proofhub-account#post-34 Sun, 20 Jun 2010 08:49:54 +0000 ProofHub Support 34@http://www.proofhub.com/support/ <p>Yes you can change the colors of your ProofHub account and upload your company logo anytime. ProofHub provides the easiest way to change colors by NOT putting it under any tabs or inside any section but it can be done from the very top of your ProofHub's screen. We have given some generic and most used color sets that you can choose from it takes only a second to change it. </p> <p>To upload the logo, go to "Settings" tab, under the "Company settings - Upload a new logo". </p> <p>The selected color and uploaded logo gets reflected on the ProofHub's login page as well as inside your ProofHub account. </p> http://www.proofhub.com/support/topic/can-i-change-our-proofhubs-time-zone-which-time-zone-do-i-see-by-default#post-33 Sun, 20 Jun 2010 08:39:13 +0000 ProofHub Support 33@http://www.proofhub.com/support/ <p>Yes, you can change the timezone of your ProofHub anytime. Go to "Settings" tab and under "Company settings" you will see "Other information - Time Zone". </p> <p>At the time of signing up with ProofHub you are asked to select the timezone for your account. By default it's set to (GMT-05:00) Eastern Time (US &amp; Canada) in case you do not change it. </p> http://www.proofhub.com/support/topic/do-you-offer-special-pricing-for-non-profits-or-other-groups-in-need#post-32 Sun, 20 Jun 2010 08:28:37 +0000 ProofHub Support 32@http://www.proofhub.com/support/ <p>Though our prices are among the lowest in the project management industry, we still do make exceptions based on extraordinary circumstances. So if you would like to discuss your need in details, feel free to contact us anytime. </p> http://www.proofhub.com/support/topic/is-our-data-backed-up-in-case-of-an-emergency#post-31 Sun, 20 Jun 2010 08:20:34 +0000 ProofHub Support 31@http://www.proofhub.com/support/ <p>All the ProofHub data is backed up off-peak hours and doesn't take us much time to recover the data in case of an emergency. ProofHub makes sure to maintain the promise of over 99% uptime. </p> http://www.proofhub.com/support/topic/can-proofhub-be-customized-for-individual-accounts#post-30 Sun, 20 Jun 2010 08:16:24 +0000 ProofHub Support 30@http://www.proofhub.com/support/ <p>You can customize your ProofHub by changing the colors and uploading your own logo but rest of the features are common across all the ProofHub accounts and can not be modified or customized for individual accounts. </p> http://www.proofhub.com/support/topic/can-we-install-proofhub-on-our-own-server#post-29 Sun, 20 Jun 2010 08:09:57 +0000 ProofHub Support 29@http://www.proofhub.com/support/ <p>ProofHub is available as a secure and advanced hosted service only and we are not offering installable versions. </p> http://www.proofhub.com/support/topic/how-can-i-forward-a-comment-to-someone-via-email#post-28 Sun, 20 Jun 2010 07:21:14 +0000 ProofHub Support 28@http://www.proofhub.com/support/ <p>Forwarding a comment to someone via email is easy. Under the Comments panel, below each comment you'll see "Forward as email". Clicking the link will open a window to enter the Receiver's email address, email's subject and email content that is auto populated with the comment data. </p> http://www.proofhub.com/support/topic/how-can-i-see-who-is-getting-notified-for-the-comments-posted-in-a-comment#post-27 Sun, 20 Jun 2010 07:19:33 +0000 ProofHub Support 27@http://www.proofhub.com/support/ <p>Under the Comments panel, on the very top of it you'll see the list of "People in this discussion" with the photo/avatar of every person who is a part of the topic. The faded pictures denotes the people who are "Not subscribed" and others are the "Subscribed" ones. To view more information about a person in the discussion, roll over the person's photo. </p> http://www.proofhub.com/support/topic/how-do-i-reply-or-post-comments-in-a-topic#post-26 Sun, 20 Jun 2010 07:12:14 +0000 ProofHub Support 26@http://www.proofhub.com/support/ <p>To post a comment, select the topic from the Topics panel in which you want to post your comment. In the comments panel click "Add Comment/Proof" or click "Reply" that appears under the comments already posted within the topic. </p> http://www.proofhub.com/support/topic/how-do-i-create-a-new-topic-under-a-project#post-25 Sun, 20 Jun 2010 07:08:24 +0000 ProofHub Support 25@http://www.proofhub.com/support/ <p>To add a new topic, select the project, then under the Topics panel (the middle one), click "New topic". Enter title of the topic, description and attach files. From the right hand side panel, subscribe people to receive email notifications. The people you select will get an email when you post this topic. They’ll also be notified by email every time a comment, file, proof, etc is added.</p> <p>P.S. Any person who is a part of the project but is not subscribed to the topic can still view the comments and subscribe them self by clicking 'Subscribe now' from the comments area. </p> http://www.proofhub.com/support/topic/what-does-topic-within-a-project-mean#post-24 Sun, 20 Jun 2010 06:59:17 +0000 ProofHub Support 24@http://www.proofhub.com/support/ <p>A topic can be a group of messages, discussions or comments related to the project. For example, if you would like to start a new discussion regarding the project requirements, you can create a new topic named "Requirements" and Subscribe people to receive email notifications for every new comment, file, etc that is posted within the topic. This way all of the project requirements related discussions and files can be found under this topic anytime. </p> http://www.proofhub.com/support/topic/how-do-i-create-a-new-project-and-assign-people-to-it#post-23 Sun, 20 Jun 2010 06:50:50 +0000 ProofHub Support 23@http://www.proofhub.com/support/ <p>To create a new project, under the Projects tab click "Add Project" at the top of projects panel (left panel). You'll then see a window to enter name of the project and description of the project. From the right hand side "Add contacts to this project" list, select team members or clients that should have access to this project.</p> <p>If you haven't created logins for your clients, teams, co-workers, collaborators, etc., click the "Add groups or contacts now" button. </p> http://www.proofhub.com/support/topic/proofhub-made-specific-for-the-construction-industry#post-22 Mon, 22 Mar 2010 06:16:01 +0000 ProofHub Support 22@http://www.proofhub.com/support/ <p>Replied via email </p> http://www.proofhub.com/support/topic/proofhub-made-specific-for-the-construction-industry#post-21 Tue, 16 Mar 2010 06:33:07 +0000 spalay 21@http://www.proofhub.com/support/ <p>Hi, (unable to find a contact us function on the website)<br /> My name is Sal. I am employed by Kane Constructions (medium to top tier construction company working in Australia and currently in Malaysia). We currently have 55 different construction projects running concurrently. Proofhub has so much potential to suit our current needs however it needs to be tailored to suit our construction terminology and communication workflow.<br /> Do you have an authorised agent in Australia that I can speak to for IT support? Kind Regards Sal </p> http://www.proofhub.com/support/topic/how-do-we-set-permissions#post-20 Tue, 19 Jan 2010 07:56:23 +0000 genniepeterson 20@http://www.proofhub.com/support/ <p>Can I keep certain people/clients from seeing specific projects? Also, can I give anyone permission to access any project, or keep anyone from seeing any project. </p>