Better communication on projects

Communication plays the biggest role in project management. Regular conference calls and chat helps clarifying doubts and get client's reaction on the latest happenings in the projects.

But, you don't want to give your client's email and IM to the team members

Trust is the key for successful business but we understand that you can't trust everyone in your staff. So you'd never give your client's email or IM to all of your employees. This leads to slow communication process as you will pass on all the questions and updates to the clients.

Solution:
With ProofHub's in-browser chat your clients and team members can chat within the browser and clear the doubts or convey the messages. Your team members and clients will only see those people in their chat list who are also a part of their projects. Above all, all the chat history gets stored under each account so no more worries about what your staff is talking about.

Some clients use Skype, some use Gtalk, MSN Messenger etc...

Each client comes in with their own preferred chat client and it can be hard to stay online on all of those at the same time. Especially when you are on a device that doesn't allow multi-tasking.

Solution:
Using ProofHub your clients and team members can chat without downloading special plugins or software, without browser version constraints, and without OS limitations. All they need is a web browser.

ProofHub automatically adds the other team members into the chat list who are also a part of their projects. So no more asking the clients to "Add me on IM".

If you have any questions or doubts about our service, please feel free to contact ProofHub Support or check ProofHub Help & Support

Productivity and Quality, key to success

With great communication and feedback tools your team and clients can produce awesome results.

Your clients need a great tool to be able to provide their feedback

Sometimes clients find it hard to provide their feedback or send a list of changes to the team. They start writing long emails with their foreign slang's trying to explain what they have in their mind. They also expect the team to be in their shoes and they write things with lots of assumptions. So the client sends the feedback, team checks it the next day and sends back the not-so-clear items. The cycle goes on and on resulting in fixing things in "days" that could be fixed in "minutes".

Some smarter clients will screengrab, use photoshop to mark their changes and explain what they have in mind. But, the matter of fact is that not every client is that smart or knows photoshop. Others, well they don't even know how to unzip files so expecting this move from them would be a little unfair. Right?

Solution:
ProofHub has an in-built proofing tool. Once your clients receive the designs or development updates, they can simply 'Proof' the files without needing to download or install anything. They can draw boxes, arrows, circles, write text, etc to explain their thoughts. Another good thing, as the tool is very simple and super easy to use, no special training is required.

If you have any questions or doubts about our service, please feel free to contact ProofHub Support or check ProofHub Help & Support

Projects history, old files and data

Without a proper project and file management software companies end up wasting a lot of time in searching for old data and project files.

You may have sharp memory, but still it's hard to remember everything

So Phase I of one of your projects got completed a couple of months ago and client wants to start with Phase II. That's great but which design was approved by the client last time?, The initial requirement document and scope of project was changed but who has the final copy of the doc? The client gave a list of things he'd like to integrate in Phase II but you can't find the notepad you wrote all those or The computer where all the important client documents were stored crashed.

Solution:
With ProofHub's file management, all the files, documents, designs, etc are always safe and secure. No matter if the files were uploaded years ago, ProofHub helps you finding the files quickly.

In the middle of the project a team member has to leave

Managers talk to the clients, leads send updates, other team members take care of clients requirements every day. They all meet, have a cup of coffee together, discuss, spend a lot of time to plan and build an awesome final product for the client. All of a sudden the lead has to leave the company and things start falling apart. A new lead will join, and will take lot of time to go over the project requirements. They all meet again, go over each and every thing from the scratch, all files will be forwarded to the new lead. Some stuff gets missed, some was a part of old requirements and so on resulting in taking a lot of time to understand the project or may even miss the details.

Solution:
Using ProofHub all the communication history, exchanged files and documents are stored in threads. Any new team member can easily view the step by step conversations that took place in the past including which designs got approved, milestones completed, task lists, timesheets, etc.

What about the important points discussed over ProofHub chat?

Some clients love to chat rather than typing long emails. They give approvals, provide list of issues, changes and a lot more.

Solution:
ProofHub stores the chat history under each user's account. You can search the history to find the past important conversations and if needed, post portions of the chats as topics.

If you have any questions or doubts about our service, please feel free to contact ProofHub Support or check ProofHub Help & Support

User friendly and super easy to use

Some clients or team members can be a hard nut to crack. The reason could be that they are slow learners or just not too much into technology.

Your clients hate changing the way they communicate

The term "Project Management Software" sounds too techy or complicated to many and sometimes even scare some. All they have ever used is their email account to stay updated and they'd always prefer using the same instead of learning new tools.

Solution:
ProofHub is user friendly and easy to use management and collaboration tool. Infact it is as easy to use as an email. The team members and clients are updated through email for each update in their projects. To post reply comments the emails received can be replied back instead of needing to log into ProofHub.

You don't really need to give training to every team member or client

You are busy and don't have enough time to provide training to each and every team member or client. infact repeating the same training sessions gets boring as well.

Solution:
"ProofHub Support" aka help kit is provided to all your team members and customers as they log in the first time. Also, ProofHub's interface is user friendly, loaded with written and video based help is available for each step. Customer support is also always there to help.

Your clients would like an easy way to send issues and feedback

You sent a file or graphic to your client and he'd like to send back his suggestions or a couple of issues. So, he'd write a huge paragraph with confusing details and language which the team may never understand in one go. Another option is to download the file, open it in a graphic editor, use the alien technology tools, upload the file again and write paragraphs to explain the changes.

Solution:
Using ProofHub's inbuilt proofing tool your clients can easily point out issues and feedback on the uploaded files with just a couple of clicks without needing to download or install anything.

If you have any questions or doubts about our service, please feel free to contact ProofHub Support or check ProofHub Help & Support

You'd like to to store files and documents in a safe and central place

Data and files safety first, right?

You may feel think that all the data on your system is super safe but...

Keeping all the projects data on your own system or server means you are a great risk of loosing all of it if the hardware fails. You may keep copies of all the data as well but there is a limit to the number of copies you can maintain. Another tough job is to keep all the copied files in sync and to not confuse yourself with the names you'd choose. Can you imagine doing this for all of your employees?

Solution:
Using ProofHub you, your teams and clients can store the files safely. So, even if your hardware fails or OS crashes, your files are always safe with ProofHub. If you'd ever need a file you worked on a couple of years ago, it's still handy.

Visible and accessible to only those you trust

Can other clients see the projects they are not assigned to? Can other team members access the confidential files? Can someone from outside peep into my company's stuff?

Simple answer:
No. Only the people you trust and are assigned to your projects can access or view the data. So the bottom line is that you are in safe hands.

If you have any questions or doubts about our service, please feel free to contact ProofHub Support or check ProofHub Help & Support